Senior Specialist, IT Network Support - Operations

About Us Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs. What You’ll Get from Us Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP. Senior Specialist, IT Network Support – Operations Remote | Travel Throughout U.S. & Canada | Airport Environment $92,000 - $100,000 / year Build the Networks That Keep Airports Running At SSP America, technology powers millions of traveler experiences every year. We're looking for a Senior Specialist, IT Network Support to lead the design, implementation, support, and optimization of network infrastructure across our airport restaurant operations throughout North America. This isn't a desk-only support role. You'll partner with construction teams during new restaurant openings, troubleshoot complex network issues, oversee network performance and security, and serve as the technical expert supporting critical operational environments in some of the busiest airports in the world. If you enjoy solving challenging network problems, building scalable infrastructure, and working directly with operations teams in the field, we'd like to talk with you. What You'll Do Design, implement, and support enterprise network infrastructure across airport locations Partner with construction, infrastructure, and communications teams on new restaurant openings and remodels Serve as the escalation point for advanced network troubleshooting Configure and support routers, switches, firewalls, Wi-Fi, VPNs, DNS, DHCP, and cloud-based networking environments Monitor network performance and proactively identify improvements Maintain network security standards and support compliance initiatives Review and validate network diagrams and technical documentation Lead network-related projects from planning through implementation Collaborate with vendors, airport authorities, business partners, and internal stakeholders What You Bring 5+ years of hands-on network engineering, network support, or infrastructure experience Strong troubleshooting experience in enterprise networking environments Expertise with TCP/IP, DNS, DHCP, Wi-Fi, routing, switching, and firewall technologies Experience reading and creating network topology diagrams Knowledge of network security best practices and standards Ability to communicate technical concepts to non-technical audiences Willingness to travel extensively throughout the U.S. and Canada Preferred Qualifications Bachelor's degree in Information Technology, Computer Science, or related field Cisco Meraki experience Knowledge of VPN, PCI, POS environments Network+ certified, or able to demonstrate proficiency consistent with Network+ certification-level knowledge Experience supporting distributed multi-site environments Why SSP? Remote position with significant field exposure Opportunity to influence technology across hundreds of restaurant locations Work on new airport openings and major infrastructure projects Collaborative environment with Operations, Construction, and IT leadership Competitive compensation and benefits Dynamic hospitality environment across multiple airport locations Career growth within a global airport hospitality company Comprehensive benefits including medical, dental, vision, and retirement programs Paid time off and paid holidays Diversity Statement SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws. Nearest Major Market: Washington DC