Senior Systems Engineer

Proven leadership and time management skills, with experience training and mentoring junior engineers. Technical Leadership & Output Oversee the administration and optimization of Windows/Linux networks, servers, desktops, and laptops in a mission-critical, 24x7 environment. Manage and enhance Windows Server, Active Directory, Group Policy, and Exchange environments. Maintain VMWare environments Maintain Endpoint applications. Lead disaster recovery and business continuity planning, recommending and implementing solutions. Ensure timely installation of patches, updates, and service packs, with a focus on proactive system maintenance and performance optimization. Manage and enhance enterprise IP networks, ensuring high availability and performance in 24x7 environments. Conduct advanced research into networking issues, system updates, and emerging technologies. Administer Microsoft Office 365 and associated applications, ensuring optimal configuration and end-user experience. Provide high-level support and configuration for Microsoft Exchange and Office 365 infrastructure. Troubleshoot and resolve complex issues with MS Office O365, Exchange, and other business-critical software. Oversee the setup and management of new user systems, ensuring all hardware, software, and services are configured efficiently. Maintain a high level of operational security, ensuring systems are protected against threats and vulnerabilities. Take ownership of routine system monitoring, audits, and performance analysis to maintain system integrity and security. Develop, mentor, and lead a team of junior Systems Engineers and IT support staff. Strategic Systems Management & Collaboration Collaborate closely with Senior Engineers and other departments to ensure systems and solutions align with business objectives. Work with senior leadership to define and implement IT infrastructure improvements and upgrades. Play a key role in the management and optimization of backup solutions, ensuring business continuity in the event of system failure. Provide leadership and technical guidance on handling complex issues, offering training and support to 1st, 2nd, and 3rd-level engineers. Take a proactive approach to identifying potential issues, system weaknesses, and opportunities for improvement. Living the Spirit: Approach your work with curiosity and a commitment to continuous learning and improvement. Stay informed of industry trends and be willing to explore new technologies and solutions. Foster collaboration within your team, contributing to a culture of shared success. Offer guidance and support to fellow team members, ensuring collective growth and success. Lead by example, upholding the highest standards of ethics and professionalism. Demonstrate forward-thinking by proactively identifying risks and proposing effective solutions. Communicate effectively to ensure smooth project execution, collaboration, and problem-solving. Go above and beyond to ensure systems run optimally, especially in high-pressure situations. Prioritize personal growth while remaining true to the company's values and mission Bachelor's Degree or Diploma in Information Technology or related field. Internationally recognized certifications in Microsoft technologies (MCSA, MCSE, or similar). Linux+ or equivalent certifications. 6+ years in a senior technical role with a proven track record of managing enterprise-level systems. Extensive experience managing enterprise VoIP solutions such as Asterisk and Avaya. Strong expertise in IP networking and protocol management. Proficiency in scripting languages such as Python, PowerShell. Extensive experience with Microsoft technologies, including Office 365, Exchange, and SharePoint (Advanced knowledge preferred). Hands-on experience with cloud environments (Microsoft Azure, AWS, etc.). Advanced knowledge of security frameworks, disaster recovery, and business continuity planning. Expertise in managing and optimizing IT infrastructure in high-availability, mission-critical environments.