Senior Tech Support Professional (m/f/d)

We are seeking a dynamic and skilled professional to join our team in a customer-facing technical support role focused on gas metering and communication solutions. The ideal candidate will have a strong educational background in mechanical or electrical engineering, combined with hands-on experience in metering systems and digital communications. This role requires excellent problem-solving abilities, effective communication skills, and a commitment to customer satisfaction. If you are passionate about technology and thrive in a collaborative environment, we encourage you to apply. In this role, you will impact the success of our technical support operations, the satisfaction of our customers, and the growth of the organization by driving leadership, expertise, and commitment to customer satisfaction. Main Responsibilities: Gas Metering and Communication Solutions : Provide pre-sales support by understanding customer needs, proposing technical solutions, and assisting in tender processes while coordinating AMR/AMI trials and data management. Offer post-sales support throughout the customer support and RMA processes, delivering second-line technical assistance, conducting training, and aligning with the Sales Leader. Repair Shop Supervision : Oversee the gas meter repair workshop, ensuring compliance with BRML licensing, managing staffing, processes, and material flow while coordinating with the Site Leader. Quality Management Support : Ensure quality assurance by maintaining documentation for audits, handling warranty claims and evaluations with clients, and aligning efforts with the Site Leader. Qualifications: Degree in Mechanical or Electrical Engineering with 5+ years in technical support, including 3+ years in mechanical workshops and gas metering. Proficiency in metering devices and digital communications, real-time data collection systems, and strong skills in Microsoft Office (Word, Excel, PowerPoint, Visio). Demonstrates teamwork, effective communication, self-discipline, and a customer-focused attitude, with a structured approach to problem-solving and a willingness to learn new products/systems. Proficient in Romanian and English. We offer: Competitive Salary regularly increased based on your performance Enjoy 25 vacation days per year, plus extra days off for life's special events We provide meal vouchers Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers) Medical Insurance Plan paid by the company Christmas and Easter bonuses Recognition & referral bonus programs Comprehensive induction, ongoing training and development to set you up for success In-house and external learning platforms (Udemy) to continue to expand your skills Work experience opportunities to help you grow your career with us Global employee networks to help you connect and grow Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters In case of unfortunate events, we support you by offering you free days and financial support (handled on a case-by-case basis) or Family financial aids Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment Your family is growing while working at Honeywell? We congratulate you by offering special bonuses Frequent Employee Engagement activities fostering an inclusive and diverse work environment Equal Opportunity Statement We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.