(Senior) Technical Account Manager (m/f/d)

Explore a new world of possibilities HomeToGo is Europe’s leading vacation rental group with the vision of unlocking better stays. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. We are actively hiring candidates from all around the world, including sponsoring visas for Germany. An amazing journey of opportunity with an international team lies ahead - join us! Your future contribution In this role, you will lead our efforts to take technical ownership of strategic key accounts, absorbing critical operational bottlenecks and stabilizing partner health. You will join our Technical Account Domain, which consists of Technical Account Managers assigned to our strategic accounts and our Partner Connectivity Support taking care of our longtail partners. As a TAM, you will work closely with our Key Account Management Team and engineering teams to launch, maintain, and improve new and existing accounts. By enforcing strict performance metrics and leveraging advanced AI workflow automation, you will systematically eliminate dependencies on core engineering squads and defend our marketplace infrastructure. How you’ll add value Strategic Account Management: Drive the long-term technical health and strategic growth of our high-value B2B portfolio. You will build trusted, lasting relationships with key partners, acting as their primary technical advocate to ensure seamless platform connectivity. Technical Integration Driver: Own the technical roadmap for critical integrations and act as a standardization advocate, decommissioning custom configurations to improve scalability. You will prioritize daily operational needs alongside strategic project milestones - such as new feature rollouts and workflow automation - balancing business impact with technical feasibility. Collaborative Cross-Team Interface: Act as the vital bridge between our business, product, and engineering teams. You will translate complex technical requirements into actionable insights for non-technical stakeholders, ensuring tight internal alignment and successful cross-departmental project delivery. Performance & Optimization Lead: Proactively identify and resolve technical friction points. You will leverage your analytical skills to monitor technical KPIs, detect system anomalies and API latencies, and lead performance optimizations that directly protect and boost our conversion metrics. You’ll be successful in this role if you Professional Experience: Bring at least 3 years of proven experience as a Technical Account Manager, Solutions Engineer, or Technical Partnerships Manager or similar role managing complex enterprise-level B2B integrations. Experience in the vacation rental or travel industry is a strong plus. API & Data Integration Depth: Possess deep practical knowledge of REST API, XML, JSON, data transmission models, and log and data analysis tools. Analytical Problem Solving: Demonstrate strong technical account problem-solving skills, including analytical, troubleshooting, and root-cause mapping abilities. Learn complex systems and technical dependencies between architectural components quickly and autonomously. Prioritization & Business Acumen: Prioritize workloads effectively using data-driven judgment to maximize delivered business value. Strategic Interface & Communication: Communicate fluently and effectively on a technical level with development teams as well as translate complex technical issues for non-technical audiences. Work fluently in English, both written and spoken, to coordinate with global distribution partners. German language skills are a plus. What we offer AI-first culture: Leverage a world-class AI ecosystem with Google Enterprise+, Slack AI, and SOTA model access via Copilot, Claude or LiteLLM. By using our custom agents for automation and knowledge management, you’ll become a first-class adopter of the AI workflows defining industry best practices. Flexible hybrid work: Work remotely up to 50% of the year, including up to 63 days of "work from anywhere" within the EU and UK.* Competitive compensation: Market-aligned salary plus stock options for eligible roles. Generous time off: 27 vacation days to start, increasing with tenure to up to 32 days. Dog-friendly offices: Bring your four-legged friend along – our offices welcome well-behaved dogs. Relocation & visa support : Full visa sponsorship and relocation support for international hires joining our Berlin office.* Growth & development : German classes, masterclasses, and cross-team mentoring. Commuter & mobility perks: Monthly subsidy for the Deutschland-Ticket and tax-advantaged bike leasing via salary conversion. Wellbeing & fitness: Mental health support resources and subsidized sports memberships. Travel & lifestyle perks: Exclusive discounts via HomeToGo_Friends, Travel Industry Card deals, and 20% off Union Berlin fan gear. Climate responsibility: We practice responsible stewardship daily and embed ESG at the heart of our operations, while collaborating with Plan A to stay accountable for our carbon footprint and environmental impact. *Certain conditions apply. Protect Yourself From Recruitment Scams At HomeToGo, we care deeply about the integrity of our hiring process and the safety of our candidates. Please note: All legitimate job opportunities are listed on our official Careers Page. Any communication from us will come from an @hometogo.com email address. If you come across a suspicious job posting, receive an unsolicited offer, or are unsure about the legitimacy of a communication claiming to be from HomeToGo, please reach out to us for verification via [email protected].