Job Description
What is the opportunity?
CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.
Region: Selangor - Malaysia
Working Hours (3 shift rotations - Malaysia time): 6:00AM-3:00PM / 9:00AM–6:00PM / 5:00PM–2:00AM
What will you do?
Primary Responsibilities
- Performs Local IT daily activities as per checklist accurately and timely
- Local IT support daily activities:
- Incident resolution escalated by IT Helpdesk
- Manage incidents/service request related any hardware and software use by CACEIS Malaysia users within SLA
- Provide technical support for Townhall, Job Fair and meeting/training rooms setup
- Deployment and movement of physical assets
- Asset management (inventory update, tracking etc, reconciliations)
- Ensuring the team KPI/KQI’s are met as per incident SLA
- Ensure that all production environment facilities (PCs, Telephony system, Mobile Devices and Video Conference) are always in good running condition
- Support DRP/BCP requirement in the organization
- Analyse and escalate issues if required to Support teams for resolutions
- Develops and maintains technical procedures and user guides
- Ensure appropriate communication to users on any issue arise
- Communicate and follow up regularly with the service providers whether internally or externally on any issues arise
- Troubleshooting, diagnosing and solving issues related to system and network problems with a hardware/software fault
- Ensure daily activities performed in accordance with CACEIS Malaysia Compliance and Audit guidelines
- Keep records of all IT assets (receiving, faulty, repairing, relocate)
- Participate in the resolution and follow up of any items identified by the Audit
Télétravail : unauthorized
Complément
What will you do? (continuation)
Other Responsibilities
Will work on multiple assignments at any one time
Ad-hoc projects are assigned on a regular basis as part of the individual objectives and development plans
Assist Manager and management team in any technical matters
Acting as a backup for Manager whenever necessary
Management of Purchase Orders for IT equipment
Management of IT equipment invoicing and ensuring payments are dealt with in a timely manner in co-operation with the local Finance team
Roster management with the assistance of Manager and SDM
Position with management No Minimum level of study Bachelor Degree / BSc Degree or equivalent Training / Specialization
- Basic knowledge of the banking /investment fund business
- Basic knowledge in MS Visio
Experience in 1 of the 3 main business areas is highly welcome (Transfer Agent, Fund Administration, and Custody). This will help during issue troubleshooting process
Skills
Minimum experience level 3-5 years Skills needed
- Good troubleshooting skill
- Strong communications skills, pro-active, agile
- Attention to detail
IT tools
- Desktop, MS Windows, Citrix, Printers, telephony management and MS Office applications, Outlook/ Messaging
- Basic knowledge of network management
- Basic knowledge of Active Directory
- Basic knowledge of scripting
Languages English
CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.
Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.
CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)
By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..