Senior Technical Support Engineer

Elevate the Future of Logistics as our next Senior Technical Support Specialist! Are you a proactive problem-solver ready to tackle complex technical challenges at the heart of global trade? Join our dynamic team where you will lead high-level system resolutions and shape the efficiency of our world-class platform, ensuring seamless connectivity for our global network of customers. What Makes This Role Great: This isn't just a support role; you will act as a pivotal technical consultant and mentor within the Transporeon ecosystem. You’ll have the unique opportunity to dive deep into advanced system architecture, lead crisis-resolution efforts with high autonomy, and directly influence our product strategy by identifying and implementing platform enhancements that impact millions of transactions. Key Exciting Responsibilities: Diagnose and resolve advanced technical inquiries, including system malfunctions, software glitches, and performance bottlenecks; Conduct continuous monitoring of the Transporeon platform, addressing any incidents or operational challenges as they arise; Implement minor system modifications or adjustments to meet existing customer needs; Efficiently allocate cases to specialized teams when beyond the scope of general support, ensuring follow-through to resolution; Serve as a mentor to new team members, sharing knowledge and contributing to product strategy discussions; Proactively support and update legacy systems, identifying opportunities for process and platform enhancements; Independently manage crisis situations or escalations, providing solutions with minimal supervision; Develop expertise in specific Transporeon modules or processes, becoming a go-to specialist within the team Essential Skills & Experience 3+ years of experience in a technical support environment. High proficiency in SQL, XML, XSL, JSON, CSV and MS Office Strong knowledge of web-based application configurations (HTTP, SOAP, REST, FTP protocols). Excellent communication skills in English (C1 level). Proven ability to manage technical escalations independently Excellent problem-solving abilities and a strong customer service orientation; Bonus Points For Experience within the logistics or supply chain management industry. Bachelor’s degree in Computer Science or Information Technology. Previous experience with Transporeon-specific modules or similar logistics platforms. How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. Join a Values-Driven Team: Belong, Grow, Innovate. At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. Candidate Privacy Notices by Country If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected] .