Senior Technology Specialist

We're so happy you're here! Thank you for checking our job out and we hope to have the chance to meet you in our interview process! About the role This is a key seat on a small, high-impact tech team inside Grüns, a fast-growing brand. You'll help design and build the systems backbone, support our order-to-cash process, and be the first line of defense on cybersecurity and IT support. You'll partner across the org, working shoulder to shoulder with the tech team to improve our stack, maintain what we've already built, and get every new hire set up to move fast on day one. This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a biannual basis for amazing off-sites where we can connect IRL. In this role, you will: Support and maintain our ERP and enterprise systems, including the integrations that connect them, and troubleshoot Level 1 issues as they come up Own day to day management of our order-to-cash process across DTC and retail integrations, including SKU mappings Coordinate with vendors and teammates on system updates, patches, and upgrades Build and maintain QA checks that catch data and system integrity issues before they become problems Be the first layer of tech support for hardware, software, and collaboration tools Manage day to day cybersecurity protocols and help improve our business continuity and disaster recovery posture Document everything: process flows, system configs, troubleshooting steps, training materials Lead technology improvement projects end to end, from requirements gathering with stakeholders through build, testing, training, and post-live support Run technology onboarding for new hires, from equipment and access setup to training on our systems and tools, including AI tools like Superhuman and Wispr Partner with other departments to spot technology needs and evaluate new tools that make the org faster We're looking for someone who: Has 2-3 years in technology support or similar work at a fast-growing company Has strong technical aptitude and can troubleshoot complex hardware and software issues independently Can point to a specific workflow or process they redesigned, walk through exactly what changed and why, and show what happened as a result Has hands on experience with ERP systems, ideally something like Fulfil or Microsoft Dynamics Approach to the role: You have a bias to ship. If you see three people doing something manually, you automate it before the next standup You're fluent in AI tools and use them to work faster, and you help others do the same You treat internal teammates like customers: responsive, patient, and clear, without being a pushover on process You document as you go. If it's not written down, it didn't happen You're comfortable owning ambiguity and building process where none exists yet Compensation & Benefits: At Grüns, we're committed to providing a competitive total compensation package — grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is $90,000-$110,000 plus bonus depending on experience, paired with a comprehensive benefits package designed to support the well-being and growth of our team. A bit about us... At Grüns, we believe that foundational nutrition should be simple and convenient for everyone. We're dedicated to bringing comprehensive and real nutrition to you through our gummies, formulated from 60 nutrient-dense and whole-food ingredients. Simply enjoy a grab-and-go snack pack of gummies daily whenever fits best in your schedule and wherever life takes you. Like you, we were disappointed. There’s an infinite number of “nutrition” companies, all focused on what’s best for them — not what’s best for you. Hundreds of products to sell you on, low-quality ingredients, and small nutrient doses. We’ve seen it all. So we decided it was time to fix it. No more choking on and popping pills like a pharmacy. No more clean-up and disgust from gross powders. And no more cobbling together handfuls to dozens of supplements. Grüns is comprehensive nutrition, made convenient and delicious. What we care about... Be the Best: We hold ourselves, our teams, and our partners to an incredibly high standard - and we raise the bar constantly. "We've never done this before" isn't an excuse here. It's an invitation. Own It: We act like our name is on the door. That means taking complete ownership of outcomes, collaborating deeply, working through roadblocks - not around them - and never waiting for someone else to solve the problem. Great owners are great partners. Drive Impact, Urgently: We measure impact, not effort. We work smart and hard, move fast, and use every tool at our disposal - including AI - to focus our energy where it matters most. Compensation & Perks: For every role, we aim to have highly competitive compensation and opportunity for impact and career growth. Everyone at Grüns works hard, but we believe in wellness and balance too. We have super strong benefits coverage -- for you and your family, generous PTO, free Grüns, and a few more perks centered around health and well-being that we can't wait to tell you about!