Senior Telephone Account Manager

We power insights for better, safer workplaces…together. Are you ready to be Kin-at-i-can? Join a global leader in Reg-Tech as a Senior Telephone Account Manager. This is a role for someone who loves the phone, lives for the relationship, and knows that the best account managers don't wait to be called — they call first. At Kinatico, we're trusted by organisations across Australia and New Zealand to help them know their people. Our client base is growing, and we need a seasoned professional to own a portfolio of mid-tier accounts end-to-end — someone who brings warmth, commercial instinct, and genuine care to every conversation. If you've spent your career building client trust, spotting opportunity, and turning relationships into results — this is the role you've been looking for. OUR TEAM'S STRENGTH COMES FROM EVERYONE'S INDIVIDUALITY About you: You're a natural on the phone — confident, warm, and able to build genuine rapport at any level of seniority You're commercially minded and know how to spot an upsell opportunity, build the case, and close it You manage your own time and pipeline with discipline — you don't need to be chased, and a quiet day is a reason to dial, not rest You read clients well — you know when to push, when to listen, and how to hold a difficult conversation with professionalism You're resilient, self-motivated, and energised by outcomes rather than rattled by objections You communicate clearly in writing too — professional, concise, and always client-ready You're comfortable with CRM platforms (Salesforce highly regarded) and the Microsoft Office Suite 10+ years in telephone-based account management, inside sales, or customer success — ideally within SaaS, HR technology, compliance, or professional services Experience in compliance or background screening platforms is a real plus A degree in Business or Commerce is great — but your track record will speak louder DELIVERING THE GOOD, STRIVING FOR THE GREAT What You'll Do: Own a defined portfolio of mid-tier clients — proactively driving retention, upsell, and expansion through structured, high-quality outbound engagement (70% outbound, 30% inbound) Run calendar-driven call and email campaigns to maintain regular, meaningful contact across every account in your portfolio Identify commercial opportunities through account reviews and turn them into real revenue outcomes Deliver compelling product demonstrations and presentations over the phone — showcasing value and closing with confidence Negotiate pricing, commercial terms, and service arrangements professionally Keep your pipeline accurate, active, and moving — with clear forecasting and reporting to management Be the first point of escalation for inbound account queries, contract questions, and relationship concerns that sit above day-to-day support Onboard new SME clients and guide them through the full lifecycle — from implementation to confident, self-sufficient use Maintain accurate client records, business rules, and pricing structures in Salesforce Collaborate with the broader Sales team on acquisition activity when the moment calls for it ARE YOU READY TO BE A KINATICAN? Where our passion, talent, delivery and impact collide, our purpose lies. Powering insights for better, safer workplaces — helping organisations to know their people. We're an ASX-listed global leader in Reg-Tech, and we're growing. There's real opportunity here for someone who wants to make their mark. Why join us: Hybrid/remote flexibility — work in a way that works for you A portfolio that's yours to own, grow, and be proud of Inclusive, diverse, and genuinely supportive team culture — everyone is welcomed A culture of recognition and development — we invest in our people Work for an ASX-listed Reg-Tech leader with strong growth ambitions Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised individuals tend to only apply when they check every box. If you think you have what it takes (a growth mindset) but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. Apply Now on Our Careers Page!