Senior Test Analyst (QA)

Job Description Senior Test Analyst (QA) We are seeking a Senior Test Analyst to support the provincial initiative, a citizen-facing service transformation project. The role focuses on delivering comprehensive testing, business readiness, training, and quality assurance services to ensure successful system implementation and user adoption. The ideal candidate will be responsible for developing and executing testing activities, validating business and technical requirements, creating training materials, and leveraging approved AI-enabled tools to improve testing efficiency and documentation quality while maintaining appropriate oversight and compliance with government standards. The Senior Test Analyst will coordinate testing activities with business users, business analysts, technical teams, project managers, and stakeholders to validate the solution across User Acceptance Testing (UAT), enhancement testing, regression testing, and deployment readiness activities. Key responsibilities include developing and executing test cases and scenarios aligned with business requirements, identifying and tracking defects through resolution, maintaining testing documentation and status reports, supporting data validation and integration testing, and developing end-user training materials such as user guides, job aids, process documentation, and knowledge articles. The resource will also facilitate knowledge transfer sessions, support go-live and post-implementation stabilization activities, and identify opportunities to responsibly leverage AI-assisted tools to enhance testing, documentation, and training development while ensuring all AI-generated outputs are reviewed and validated for accuracy and compliance. Qualifications - 5 years - Experience coordinating testing activities with business users, business analysts, technical teams, project managers, security teams, and third-party vendors - 5 years - Experience developing end-user training materials with one or more of the following: user guides, quick reference guides, job aids, process documentation, training presentations, and knowledge articles, and validating against system functionality and business processes to ensure accuracy and usability - 5 years - Experience identifying, documenting, tracking, and validating defects through resolution, and maintaining test execution records, testing metrics, trackers, and status reporting for project stakeholders - 5 years - Experience in software testing methodologies, User Acceptance Testing (UAT), and business process validation, including one or more of the following: developing and executing test cases, test scripts, test scenarios, and test plans based on business requirements and acceptance criteria - 5 years - Experience supporting data validation, integration testing, end-to-end testing, and deployment readiness activities - 5 years - Experience working in Agile or iterative delivery environments with sprint-based testing cycles - Bachelor's Degree or equivalent experience in a related field, such as Information Technology or Business Nice to Have - Active Certified ScrumMaster (CSM) Certification - Agile Certification - Professional qualification in Test Management (e.g., ISTQB or QAI certification) - Prosci change management certification or designation - SAFe 6 practice consultant Certification - 5 years - Experience designing role-based training programs and learning plans - 1 year - Experience developing and delivering training materials and enabling teams on data, analytics, and AI best practices, governance, and platform adoption, and experience leveraging AI-assisted tools to develop test cases, test scenarios, training guides, user documentation, job aids, FAQs, and knowledge articles - 5 years - Experience supporting, delivering, and/or facilitating end-user training sessions, workshops, demonstrations, or knowledge transfer activities in classroom, virtual, or hybrid settings - 5 years - Experience supporting business readiness and/or deployment readiness, go-live activities, post-implementation stabilization, hypercare, and operational transition - 2 years - Experience supporting licensing, regulatory, permitting, or citizen-facing service transformation initiatives - 2 years - Experience working with ServiceNow applications, workflows, stories, and acceptance criteria This is a remote position.