Senior Vice President, Client Value Management

Company Information Curinos empowers financial institutions to put customers at the center of every decision. Our AI-first platform transforms proprietary data, advanced analytics and deep financial services expertise into timely recommendations - delivered right where teams work. The result: confident decisions, stronger customer relationships, and lasting, profitable growth. Curinos operates under a hybrid modality and has office locations in New York, Chicago, Boston, Toronto, and London. This role is open to remote candidates based in the United States and able to travel frequently for client commitments and internal meetings. The Opportunity The Senior Vice President, Client Value Management is a founding Customer Success and retention leadership role — reporting to the Chief Commercial Officer. You will be the founding leader of Client Value Management (CVM) at Curinos — a new function accountable for ensuring every client achieves the value they expect from our products and services, and for the retention outcomes that follow. The mandate is explicit: improve Gross Revenue Retention from the mid-80s toward 90%+ across our enterprise portfolio. This is a build role and you will design the operating model, hire and develop the team, define the coverage model, and establish the governance that makes client value realization consistent and renewal outcomes predictable — all while the company transitions clients from legacy point solutions onto our platform. The work is visible: you will present retention performance and portfolio health to our executive team, board, and private equity investors. Decision rights We believe accountability requires authority, so we are explicit about what this role controls: Decides: CVM team structure, hiring, and portfolio coverage model; client health methodology and risk classification; escalation calls and at-risk account intervention plans Decides with the CCO: renewal strategy on strategic accounts, retention-related commercial exceptions, and investment trade-offs across the post-sales organization Influences: product roadmap priorities through the voice of the client, and delivery priorities across Client Success, Technical Success, and Advisory What You Will Do Build the Function Hire, lead, and develop a high-performing CVM team, with clear performance expectations and career development frameworks Design and continuously improve the CVM operating model, governance, playbooks, and performance metrics Define and evolve the client coverage model based on client complexity, strategic importance, and commercial opportunity — in alignment with Client Management and Revenue Operations Own portfolio-level retention Own portfolio GRR: monitor portfolio health, identify systemic renewal risks early, and drive enterprise retention strategies Translate client, commercial, and operational insight into executive-level recommendations that improve retention and long-term client value Report retention performance and portfolio health to the executive team, board, and investors with clarity and candor Lead at the client executive level Serve as executive sponsor for key enterprise accounts, building trusted relationships with client leadership Act as the single executive escalation point for complex client and portfolio issues Represent the client’s voice internally, influencing roadmap and delivery priorities across Product, Client Success, Technical Success, and Advisory What We Are Looking For You have founded or rebuilt a post-sales, customer success, or client value organization — not only inherited a mature one — including its operating model, governance, and performance frameworks You have carried a GRR or NRR number with real consequences , in enterprise software and services with six- and seven-figure contracts Financial services client experience is strongly preferred — you understand how banks and credit unions buy, renew, and build institutional trust You analyze portfolio performance rigorously and can identify systemic risk before it appears in a renewal forecast You synthesize ground-level operations and portfolio data into board-ready retention narratives, and you influence cross-functional leaders in a matrixed organization You bring high emotional intelligence, structured problem-solving, and comfort operating through ambiguity and change Approximately 10–15 years of progressive client-facing leadership experience Why This Role Founding mandate. You build the function from first principles, with executive sponsorship to do it properly A value-creation story you can own. Curinos is private equity–backed, and retention is central to the investment thesis. Your work moves the number that matters most Executive visibility. Direct partnership with the CCO, regular exposure to the CEO, board, and investors A defensible platform. Proprietary, cross-linked data across 65+ financial institutions — an asset competitors cannot easily replicate Curinos also offers competitive financial, health, and lifestyle benefits, flexible working options, generous paid time off, and learning and development support Why work at Curinos? Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from Flexible working options, including home working, flexible hours and part time options, depending on the role requirements – please ask! Unlimited PTO, floating holidays, volunteering days and a day off for your birthday! Learning and development tools to assist with your career development Work with industry leading Subject Matter Experts and specialist products Regular social events and networking opportunities Collaborative, supportive culture, including an active DE&I program Employee Assistance Program which provides expert third-party advice on well-being, relationships, legal and financial matters, as well as access to counselling services Applying: We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead and apply. You could be just what we need! If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at [email protected] and we’ll do everything we can to help. Inclusivity at Curinos: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.