Senior Workplace Specialist (Workplace Experience & Event Support)

At AECOM, we’re delivering a better world. We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world. Here, you will have freedom to grow in a world of opportunity. We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business. We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career. When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Job Summary: The Senior Workplace Specialist is responsible for delivering an exceptional workplace experience by overseeing office operations, facilities management, employee onboarding and offboarding, workplace services, and event support. This role serves as a key liaison between employees, business lines, workplace service providers, and facility contractors to ensure a safe, efficient, and engaging work environment aligned with AECOM's operational and employee experience objectives. Responsibilities: Workplace Experience & Event Support Collaborate with Business Lines, Employee Engagement (EE) teams, Connect Teams, and other internal committees to maximize the utilization of office spaces. Coordinate meeting rooms, collaboration spaces, and event venues to support business events, employee engagement activities, and corporate initiatives. Proactively identify opportunities to enhance workplace experience and employee satisfaction. Front of House Operations Oversee daily Front of House operations, including reception services and visitor management. Ensure a professional, welcoming, and customer-focused experience for employees, visitors, and clients. Develop and implement service improvements to enhance workplace hospitality. Cleaning & Workplace Hygiene Manage office cleaning services and pest control programs. Conduct regular service reviews and inspections to ensure workplace cleanliness and hygiene standards are maintained. Coordinate corrective actions with service providers and stakeholders as necessary. Facilities & Maintenance Management Coordinate and oversee all office maintenance activities and facilities-related services. Manage relationships with maintenance contractors and service providers, ensuring compliance with contractual obligations and service level agreements (SLAs). Monitor and ensure compliance with health, safety, and environmental requirements within the workplace. Conduct regular inspections and follow up on corrective and preventive actions as required. Smart Building & Workplace Reporting Monitor and maintain workplace-related IoT systems and solutions. Prepare and analyze workplace, occupancy, and facilities-related reports utilizing IoT and other workplace management platforms. Provide data-driven insights and recommendations to optimize workplace utilization and operational efficiency. Employee Onboarding & Offboarding Coordinate workplace onboarding and offboarding activities for all employees joining or leaving AECOM. Ensure timely provision and recovery of workplace-related assets, access cards, seating arrangements, and office orientation. Partner with HR, IT, Security, and business stakeholders to deliver a seamless employee transition experience. Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or a related discipline preferred. 3 years of experience in workplace, facilities, office operations, hospitality, or corporate services management. Experience managing vendors, contractors, and workplace service providers. Understanding of workplace operations, facilities management, and health & safety practices. Strong organizational and project coordination abilities. Customer-service mindset with a focus on employee experience. Ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Teams. At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.