CASTILLE IS HIRING!
Join the Castille Global Teams!
Role- Senior Zendesk Fullstack Engineer(Contract)
Work Mode- Remote
Engagement Type: Project-based Assignment; B2B Contract (Outside IR35)
Duration: 6 months with auto renew
Be Part of Our Global Engineering Network!
Our client is seeking an experienced Senior Full Stack Software Engineer with strong expertise in the Zendesk Platform to support the development, configuration, integration, and delivery of modern customer and employee service solutions.
The ideal candidate will have 5+ years of experience with the Zendesk Platform, strong software development experience, and relevant Zendesk certifications, particularly Customer Service Platform and Zendesk AI. Experience with Employee Service Platform, Workforce Management, and Quality Assurance is highly desirable.
You will work closely with clients, project managers, designers, engineers, PMO teams, and business stakeholders to translate requirements into scalable, secure, and high-quality software solutions.
Key Deliverables
Zendesk Platform Development
Configure, customise, and maintain solutions on the Zendesk Platform.
Develop and extend Zendesk solutions using the Zendesk Apps Framework (ZAF) and ZAF SDK.
Build reusable Zendesk apps, extensions, and components to support business requirements.
Implement and integrate Zendesk Customer Service and Zendesk AI capabilities.
Support Employee Service Platform, Workforce Management, and Quality Assurance solutions where required.
Translate business and technical requirements into effective Zendesk-based solutions.
Full Stack Software Development
Design, develop, test, and deploy modern web and mobile applications.
Develop reusable, maintainable, and scalable software components.
Work across both client-side and server-side technologies.
Develop and integrate Web APIs, REST, SOAP, XML, and JSON services.
Work with frontend technologies including JavaScript, TypeScript, React, Angular, jQuery, HTML, CSS, and MVC.
Work with server-side technologies such as .NET Core, Java, PHP, or equivalent.
Develop and maintain database solutions using MS SQL Server, T-SQL, PL/SQL, or equivalent technologies.
Cloud, Integration & DevOps
Integrate Zendesk and custom applications with third-party systems and enterprise platforms.
Work with cloud platforms such as Microsoft Azure and AWS.
Support application deployment, configuration, updates, and maintenance.
Contribute to CI/CD pipelines using tools such as Azure DevOps and GitHub Actions.
Collaborate with third-party technical teams to deliver reliable system integrations.
Apply secure development and integration practices across applications and APIs.
Client & Stakeholder Collaboration
Meet with clients to understand business and technical requirements.
Work closely with project managers, designers, engineers, PMO teams, and business stakeholders.
Translate complex technical requirements into clear and practical solutions.
Participate in technical discussions, solution design, and project planning.
Communicate effectively with both technical and non-technical stakeholders.
Work independently or collaboratively depending on project requirements.
Quality & Continuous Improvement
Test individually developed components to ensure a high level of quality.
Troubleshoot and resolve application and integration issues.
Participate in code reviews and follow software development best practices.
Ensure applications meet technical, functional, security, and performance requirements.
Stay informed about emerging technologies, software development trends, and low-code platforms.
Identify innovative approaches that improve solution quality and delivery effectiveness.
Requirements-
5 years of experience with the Zendesk Platform.
5 years of software development and/or low-code platform experience.
Strong experience in Zendesk Platform configuration and development.
Proven experience working with cross-functional teams, PMO, clients, and business stakeholders.
Strong communication and interpersonal skills.
Ability to explain complex technical concepts clearly.
Self-starter with the ability to work independently and as part of a distributed team.
Strong problem-solving, analytical, and innovative mindset.
Excellent written and spoken English.
Bachelor’s degree in IT, Computer Science, Software Engineering, or a related discipline, or equivalent professional certifications and experience.
Being available over the North American time zones can be considered as a plus
Mandatory Zendesk Certifications-
Zendesk Customer Service Platform Certification – Must Have
Zendesk AI Certification – Must Have
Desirable Zendesk Certifications
Zendesk Employee Service Platform
Zendesk Workforce Management
Zendesk Quality Assurance
Technical Skills
Zendesk
Zendesk Platform-
Zendesk Apps Framework (ZAF)
ZAF SDK
Zendesk configuration and customisation
Zendesk Customer Service
Zendesk AI
Employee Service Platform
Workforce Management
Quality Assurance
Frontend-
JavaScript
React
Angular
jQuery
HTML
CSS
MVC
Responsive web development
Backend-
.NET Core
Java
PHP
Server-side application development
API development
Web Services & Integration
REST APIs
Web APIs
SOAP
XML
JSON
Third-party system integration-
Database
MS SQL Server
T-SQL
PL/SQL
Relational database development and management
Cloud & DevOps-
Microsoft Azure
AWS
Azure DevOps
GitHub Actions
CI/CD
Cloud application deployment
Interested and qualified candidates are encouraged to apply via [email protected]