Senior Zoom Virtual Agent Engineer - Remote Work | REF

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Senior Zoom Virtual Agent Engineer at BairesDev

As a Senior Zoom Virtual Agent Engineer, you will design, configure, and deploy intelligent chatbot and contact center solutions to elevate customer experiences. You will act as a trusted advisor to clients, translating business needs into seamless conversational AI and cloud contact center workflows.

What You'll Do

• Lead the design, configuration, and deployment of intelligent virtual agents and chatbot workflows.
• Architect and execute cloud contact center migrations and platform integrations.
• Develop and implement secure API integrations to ensure seamless connectivity between contact center systems.
• Partner directly with clients to gather business requirements and provide technical consulting throughout the deployment lifecycle.
• Optimize system performance and conversational flows based on user feedback and analytics.
  
  

What We Are Looking For

• 5+ years of experience in Zoom Contact Center implementation or general CCaaS engineering.
• Proven expertise in deploying and configuring Zoom Virtual Agent and chatbot technologies.
• Strong hands-on experience with REST/JSON API integrations for contact center connectivity.
• Demonstrated experience in client-facing technical consulting and requirements gathering.
• Advanced proficiency in English.
  
  

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
  
  

Join a global team where your unique talents can truly thrive and make a significant impact!

Apply now!