Job Title: Service Centre Coordinator
Location: Hybrid (Remote / North Dublin)
On-site Requirement: Minimum 1 day per week on-site
Salary: €34,000 + €2,000 Performance Bonus
About the Role
We are seeking an experienced and customer-focused Service Centre Coordinator to manage the end-to-end coordination of customer repair and replacement services.
This role acts as the key point of contact between customers, technicians, courier partners and internal teams, ensuring a smooth customer journey while meeting service and turnaround targets.
Key Responsibilities
- Manage customer repair and replacement cases from start to finish.
- Act as the main point of contact for customer queries, updates and escalations.
- Coordinate with technicians, couriers and internal teams to ensure timely service delivery.
- Monitor repair progress and resolve delays or service issues.
- Process customer payments and maintain accurate records.
- Maintain repair pricing and service information on customer-facing platforms.
- Produce basic operational reports and support continuous service improvements.
- Ensure compliance with company policies, quality standards and data protection requirements.
About You
- 3+ years' experience in customer service, service coordination, operations, logistics or administration.
- Strong communication and relationship-building skills.
- Excellent customer service skills, with the ability to handle difficult conversations professionally.
- Comfortable managing multiple priorities in a fast-paced environment.
- Experience using CRM systems and Microsoft Office.
- Strong understanding of Irish customer expectations and culture.
Desirable
- Experience in consumer electronics, repairs, telecommunications, logistics or technical support.
- Experience working with service management or manufacturer systems.
Benefits
- €34,000 salary
- €2,000 performance bonus
- Hybrid working
- Free parking
- Complimentary breakfast items
- Birthday half-day leave
- Sports & Social Club
- 21 days annual leave
- Supportive and collaborative team culture
The Ideal Candidate
We're looking for a confident, personable and resilient customer service professional who can build rapport quickly, resolve customer issues effectively, and deliver an excellent customer experience. If you thrive in a fast-paced environment and enjoy solving problems, we'd love to hear from you.
Desired Skills and Experience
* 3+ years' experience in customer service, service coordination, operations, logistics or administration.
* Strong communication and relationship-building skills.
* Excellent customer service skills, with the ability to handle difficult conversations professionally.
* Comfortable managing multiple priorities in a fast-paced environment.
* Experience using CRM systems and Microsoft Office.
* Strong understanding of Irish customer expectations and culture.