Service Coordinator

Service Coordinator

Location: Ingleburn, NSW

Work Type: Full-Time, Monday–Friday, 9am–5pm

Salary: Up to $80K + Super, depending on experience

Working Arrangement: Office-based initially, with 1 day WFH available after probation

What’s in It for You

• Hands-on training and development
• Hybrid flexibility once established in the role

About the Role

WOW Recruitment are partnering with, a growing and established business in the refrigeration space, looking for a Service Coordinator to join their close-knit Customer Service team in Ingleburn.

This is a great opportunity for someone who enjoys being the person who keeps things moving. You’ll manage service requests from start to finish - speaking with customers, triaging issues, coordinating technicians and service agents, following up jobs and making sure customers are kept informed along the way.

You don't necessarily need previous Service Coordinator experience. Our client are open to someone from a customer service, automotive, manufacturing or other technical/product-based environment who is quick to learn, technically minded and has the initiative to figure things out.

What You’ll Be Doing

• Service Coordination: Manage incoming service requests across Refrigeration and Plumbing & Gas products, gathering the right information, triaging issues and determining the next steps.
• Technician & Agent Coordination: Allocate jobs to authorised service agents, liaise closely with technicians and proactively follow up outstanding jobs to ensure they continue progressing.
• Customer Support: Manage incoming calls, emails and service enquiries, keeping customers updated on job progress, parts availability and expected completion times.
• Problem Solving & Triage: Ask the right questions to understand equipment issues, using Bromic’s internal triage guides and product knowledge to determine the appropriate action.
• Administration & Systems: Maintain accurate job and customer information, update internal systems, support billing checks and assist with reporting and service-level tracking.

You Will Have

• 2–3+ years' experience in a customer service, coordination, scheduling or administration environment — ideally within a product-based or technical business.
• A technical mindset and the ability to understand products, troubleshoot issues and learn technical information quickly.
• Excellent communication skills and confidence dealing with customers, technicians and internal stakeholders.
• The ability to remain calm, solution-focused and professional when dealing with frustrated customers or high-pressure situations.
• Strong organisational skills and the ability to manage multiple priorities in a busy environment.
• A proactive approach — someone who will pick up the phone, find the answer and get things moving, rather than waiting for someone else to solve the problem.
• Strong computer literacy and the ability to quickly learn new systems. Experience with Microsoft Dynamics/Navision or similar systems would be advantageous.
• A positive, hardworking attitude and the ability to work both independently and as part of a tight-knit team.

This role would suit someone from automotive, manufacturing, refrigeration, electrical, equipment, technical products or another fast-paced service environment - direct Service Coordination experience isn't essential if you have the right attitude and aptitude.

Must have full long-term working rights – this is a permanent full-time opportunity.

If you're looking for a role where you can learn, develop your technical knowledge and genuinely take ownership of keeping customers and service jobs moving, please APPLY NOW or contact Caitlin – [email protected] // 02 8320 0683