Service Coordinator & Contract Manager

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Sales Support Manager - Customer Support __ Your Role and Responsibilities We are seeking a Service Coordinator & Contract Manager to manage service contracts for Drives, Motors, Generators, and ABB Ability™ digital solutions. This position is responsible for ensuring contractual commitments are fulfilled, coordinating the execution of service activities, optimizing the utilization of technical resources, and delivering excellent customer experience while driving continuous improvement across service operations. In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. - Work model: #LI-hybrid You’re main responsibilities would include: Manage contracts end-to-end, ensuring compliance with all commitments and KPI targets (Churn Rate, COPQ, NPS). Analyze performance, identify risks proactively, and provide technical input to shape contract strategy. Coordinate service execution across technical activities, efficiently allocating qualified FSEs with required certifications and ensuring all on-site safety and operational requirements are properly managed. Optimize technical resources and productivity by monitoring FSE utilization, maintaining competency standards, and driving process improvements aligned with First Time Right principles. Develop strategic customer partnerships by maintaining transparent communication, conducting regular performance reviews, and identifying opportunities for service expansion and contract growth. Collaborate cross-functionally with Operations, Sales, and Customer Care teams to ensure service excellence, contract sustainability, and operational alignment. Champion continuous improvement by promoting best practices, fostering knowledge sharing, and implementing operational enhancements. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the Role Technical degree in Industrial/Electrical/Electronics engineering 1-3 years of experience in industrial service related activities, in operations backoffice support tasks. Knowledge in MS Office tools, SAP, Salesforce, scheduling software. Interest in AI applications for productivity increase Fluent Spanish and English (min B2 level), written and spoken. Mindset to innovate, take ownership, drive improvement Work permit valid in Spain What’s in it for you? We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress. Benefits From well-being to retirement, ABB offers benefits that support every stage of your career. 🍽️ Lunch Allowance / Cantine : Enjoy subsidized meals or canteen access depending on your location. 🏡 Home Office Flexibility : Work from wherever suits you best thanks to our flexible remote work options. 📱 Company Mobile Phone : Stay connected with a corporate phone – no need to mix work and personal calls. 🅿️ Employee Parking : We’ve got employee parking so you can start your day stress-free! 💻 Benefits Platform: Enjoy exclusive deals and discounts on everything from tech to travel through our employee benefits portal. 📈 Employee Share Acquisition Plan: Want to invest in your future? Join our share acquisition plan and grow with the company. 🎓 Learning & Training : Take advantage of a wide range of learning opportunities grow, upskill, and move forward in your career. 🚀 Career Development : Expect plenty of chances to advance your career internally with our Open Job Market, with support to explore new roles and take on exciting challenges! 🕓 Flexible Work Practices: We get that life happens – we support a healthy balance between your professional and personal life. 💚 Wellbeing Program: From mental health support to wellness activities, we’ve got your back—mind and body. More about us ABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors. ABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. At ABB, we call this ‘Engineered to Outrun’. The company has over 140 years of history and around 110,000 employees worldwide. ABB’s shares are listed on the SIX Swiss Exchange (ABBN) and Nasdaq Stockholm (ABB). www.abb.com At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences. Call to Action Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. #ABBCareers #RunwithABB #Runwhatrunstheworld Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.