Service Customer Manager

Requisition ID: 77633 Location(s): Work experience: Professional Type of position: Full-Time Job Family: Commercial Are you looking for the opportunity to contribute with one of the global leaders in the renewable energy industry? Do you enjoy working closely with customers and have a can-do attitude? Then this is the job for you! Region NCE and Global Offshore > NCE > CSM, Finland The Service department is responsible for service, service sales, and maintenance of the wind turbines within the Nordic countries. We have an open and informal culture, where teamwork and good communication are the key to our goals. We are looking for a Service Customer Manager to join our team in Vaasa, Finland. In this position, you will be a part of the continuously growing Nordic Service organization. Responsibilities As a member of the Customer Service Management team, you will be joining a team of motivated colleagues responsible for establishing and maintaining business relationships with customers based on partnership and terms included in service contracts to ensure both high customer satisfaction and supporting revenue growth. As the main Vestas contact for your customers, you will be responsible for the revenue of your own customer portfolio. You will create, build, and retain strong customer relationships and efficient internal collaboration resulting in high customer satisfaction as well as solid financial growth for both the customer and Vestas Further your main responsibilities will include: Act on behalf of the customer internally within Vestas to ensure that we deliver on the customers' business case, which will include communication with the planning department, technicians, and others supporting functions and stakeholders Calculate and follow up on the cost and profitability of our service contracts and negotiate sales if additional services are requested Create and handle administrative routines with new and existing customers Participate in the handovers of new wind parks from sales and construction to ensure that all obligations in the contract are being identified and fulfilled before we take over in Service Handle daily communication with customers Qualifications A relevant Bachelor's or Master’s degree, preferably combined with experience from commercial or legal position in similar or other global industries Good technical understanding or a keen interest in learning it Skills in delivering on budget and ensuring a high-quality customer experience in a cost-efficient way Contractual knowledge combined with negotiating skills Professional skills in MS Office Professional verbal and written communication in English, good Finnish & Swedish language skills are a plus Competencies A commercial mindset with the ability to understand our business and what creates value for our key account customers and Vestas A collaborative person with good people skills and a professional approach, since you will work with many stakeholders, both internally and externally Ability to get involved in technical and contractual issues Great communication and negotiation skills A well-organized and structured approach to your work Experience of using ERP systems (SAP, Salesforce) What we offer: We offer an exciting job with good opportunities for professional and personal development in an inspiring environment with the energy industry’s global partner on sustainable energy solutions. We offer an attractive salary and benefits package, such as 6 weeks of annual leave (once collected) and wide range of Epassi benefits. You will become part of a team of skilled and motivated colleagues who are all working toward wind energy solutions. We have a good atmosphere within the department, and everyone is always prepared to support when needed. Additional information: Travel: Limited, but occasional travel may be required. The position is based in Vaasa, Finland. We work in a hybrid model, and the role requires approximately three days per week at the office; fully remote arrangements are not available. If this opportunity matches your interests and qualifications, please submit your application online no later than 30.08.2026. Applications must be submitted through our recruitment system and cannot be accepted via email. Should you have any questions regarding the position, please contact the Hiring Manager, Annariina Tarkka, at [email protected]. Please note that the Hiring Manager will be on annual leave until 16.08.2026, and any inquiries received during this period will be addressed after her return. Our commitment to a fair hiring. At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness. DEIB Statement At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future. BEWARE – RECRUITMENT FRAUD It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process About Vestas Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore. Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field. With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future. Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity. To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. 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