Service Delivery Analyst

Job Description

Title – Service Delivery Analyst

Location: Pan India - Remote

Employment Type: Full‑time

Experience: 3 - 5 Years

About Magure

Magure is a leading AI and Digital Transformation company helping organizations accelerate innovation through Artificial Intelligence, Automation, Cloud Technologies, and Enterprise Solutions. We partner with global clients to design, build, and scale intelligent solutions that drive measurable business outcomes.

Role Overview

At Magure, we're building AI-powered products that enable enterprises to transform how they operate through intelligent automation and modern AI technologies.

We are looking for a Service Delivery Analyst to ensure the successful delivery, adoption, and operational excellence of our AI-driven solutions across enterprise customer accounts.

This role goes beyond traditional service delivery. You will serve as the primary coordination point between customers and Magure's engineering, AI, product, and infrastructure teams, ensuring seamless execution of service operations, production deployments, governance, and customer success.

The ideal candidate combines strong service delivery fundamentals, excellent stakeholder management, and a good understanding of modern technology and AI-enabled platforms.

Key Responsibilities

Service Delivery & Customer Success

· Manage end-to-end service delivery across multiple enterprise customer accounts.

· Build strong relationships with customer stakeholders and ensure a high standard of service experience.

· Support customer adoption of Magure's AI-driven products by coordinating with internal technical teams.

Service Governance

· Conduct governance meetings with customers and internal stakeholders.

· Prepare Meeting Minutes (MoMs), action trackers, governance reports, and executive summaries.

· Track risks, assumptions, issues, dependencies (RAID), and ensure timely resolution.

· Coordinate service reviews and communicate project and service health effectively.

Delivery Coordination

· Coordinate closely with Product, Engineering, AI, QA, DevOps, and Infrastructure teams.

· Support User Acceptance Testing (UAT), production deployments, go-live activities, and Hypercare.

· Ensure smooth coordination during releases and operational transitions.

IT Service Management

· Support Incident, Problem, Service Request, and Change Management processes.

· Coordinate issue resolution while ensuring SLA compliance.

· Monitor service performance and proactively identify risks or recurring issues.

Reporting & Operational Excellence

· Prepare weekly and monthly service dashboards, governance reports, KPI summaries, and customer updates.

· Analyse service performance and recommend improvements.

· Drive continuous service improvement initiatives across customer accounts.

AI Platform Delivery

· Develop a strong understanding of Magure's AI platforms and product capabilities.

· Work with AI and Engineering teams to understand solution architecture, deployment workflows, and operational processes.

· Coordinate implementation and customer onboarding activities for AI-powered solutions.

· Support customers in maximizing adoption and business value from AI products.

Required Qualifications

· Bachelor’s degree in computer science, Information Technology, Engineering, Business Administration, or a related field.

· 3–5 years of experience in Service Delivery, Technical Project Delivery, Customer Success, or Enterprise Support.

· Strong understanding of enterprise software delivery and service management.

· Excellent communication, stakeholder management, presentation, and problem-solving skills.

· Experience coordinating with cross-functional engineering and technical teams.

· Working knowledge of software development lifecycles (SDLC), release management, and production support.

· Basic understanding of APIs, cloud platforms, deployments, and enterprise application architecture.

· Exposure to AI, Machine Learning, Generative AI, or AI-enabled enterprise solutions.

Good to Have

· ITIL Foundation Certification

· Scrum Master Certification

· Microsoft Azure Fundamentals (AZ-900)

· Microsoft AI Fundamentals (AI-900)

· Experience with Jira, Azure DevOps, ServiceNow, Freshservice, or similar ITSM platforms.

· Exposure to enterprise SaaS platforms.

· Familiarity with cloud environments such as Microsoft Azure, AWS, or Google Cloud.

What We're Looking For

We're looking for someone who enjoys working at the intersection of technology, customer success, and service delivery.

The ideal candidate should be able to:

· Communicate effectively with both technical and business stakeholders.

· Understand technical discussions around AI products without necessarily writing code.

· Coordinate multiple teams while maintaining high service quality.

· Think proactively, identify risks early, and drive timely resolutions.

· Build trusted relationships with enterprise customers.

Why Join Magure

· Work on next-generation AI-powered enterprise platforms.

· Collaborate with AI engineers, product leaders, and technology experts.

· Gain exposure to enterprise AI implementations and cloud-native technologies.

· Be part of a fast-growing company where you'll have high ownership and visibility.

· Opportunity to grow into Service Delivery Management, Customer Success, or Program Management roles.

Contact Information

Magure Tech India Pvt Ltd

Email: [email protected]