Service Delivery and Provisioning Program Manager

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. The application window will be open until at least August 23rd, 2026 . This opportunity will remain online based on business needs which may be before or after the specified date. This role is not eligible for immigration sponsorship. Role Description: As a Service Delivery and Provisioning Program Manager, you will drive the mission-critical transition from a signed contract to a live network service. You will manage the end-to-end lifecycle of circuit implementation, cross-connect execution, and capacity activation across complex network delivery initiatives. In this role, you serve as a key technical liaison between the Acquisition team and Network Operations. You will be responsible for driving down "Mean Time to Deliver," ensuring infrastructure partners meet their commitments, and optimizing provisioning workflows for scale. You will act as a primary point of contact for resolving delivery roadblocks and work cross-functionally with Network Engineering, Supply Chain, and external Carriers to ensure a seamless hand-off to the live network. In this role, you’ll: Provisioning Collaboration: Perform end-to-end technical provisioning and execution, driving process improvements and high operational standards across all assigned projects. Drive Service Delivery: Track and manage end-to-end delivery of Dark Fiber, Wavelengths, and IP Transit services, ensuring all key carrier milestones are met on schedule. Ensure Accurate Activation: Coordinate physical and logical activation activities while maintaining complete accuracy in network inventory, port allocation, and asset tracking. Vendor Tracking: Monitor carriers and vendor performance against contractual timelines, escalating delivery delays and identifying vendor risks early. Optimize Workflows: Identify efficiency bottlenecks in the Order-to-Service pipeline, assist in implementing automation, and support tooling enhancements for network management. At a minimum we’d like you to have: Bachelor’s degree in a technical or business field, or equivalent practical experience. 5 years of experience in network service delivery, telecommunications operations, or technical program management. Experience managing the delivery of large-scale infrastructure projects (e.g., Dark Fiber IRUs, high-capacity transport, or data center builds). It’s preferred if you have: Deep technical understanding of the physical and logical layers of networking, including fiber characterization, optical transceivers, and cross-connect architecture. Experience working at a major ISP or Tier 1/2 Carrier in a provisioning or service delivery capacity. Demonstrated ability to use data and metrics (KPIs) to drive operational efficiency and identify systemic project risks. Exceptional communication and negotiation skills, with a track record of unblocking stalled projects through vendor account management. Experience with Network Inventory Management systems and Salesforce-based order management workflows. The US base salary range for this full-time position is between $136,000 - $198,000 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process. #LI-DNI GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) . It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form . Our candidate accommodations team will then connect with you to confidentially discuss your options.