Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there.
We are seeking an IT Service Desk Engineer to join our inbound phone support team, providing responsive and effective technical assistance to end users. In this role, you will be the first point of contact for IT-related issues, delivering high-quality support over the phone and ensuring a consistent, customer-focused experience. You will play a key role in resolving technical problems efficiently while maintaining strong communication and service standards in a fast-paced support environment.
What You’ll Do
Provide inbound phone-based support as part of a high-volume Service Desk team
Deliver Level 1 and Level 2 technical support for IT-related incidents and service requests
Achieve strong First Touch Resolution KPIs through effective troubleshooting and problem-solving
Diagnose and resolve issues across hardware, software, network, VPN, and security environments
Perform user account administration in Active Directory, Microsoft 365, Intune, and Exchange
Support Windows, macOS, and mobile device environments
Use remote support tools (e.g. N-able) to troubleshoot and resolve issues
Log, track, and update all incidents and requests in ITSM systems with accurate documentation
Follow ITIL-based incident management processes to prioritise and resolve tickets
Escalate complex or unresolved issues to appropriate technical teams or vendors
Communicate clearly with users, providing regular updates and setting expectations
Contribute to knowledge base articles and continuous service improvement initiatives
Identify recurring issues and support problem management and root cause analysis
What You’ll Bring
Experience in an inbound phone-based Service Desk or technical support environment
Strong knowledge of Windows 10/11, macOS, and Microsoft 365 applications
Experience with Active Directory user and group management
Familiarity with VPN technologies (e.g. FortiClient, Cisco AnyConnect)
Basic networking knowledge including DNS, DHCP, TCP/IP, and Wi-Fi troubleshooting
Experience using ITSM or ticketing systems
Strong communication skills with excellent phone etiquette
Ability to explain technical issues clearly to non-technical users
Strong problem-solving skills with attention to detail
Ability to work effectively in a fast-paced, high-volume inbound support environment
Strong documentation and knowledge-sharing capability
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
Extensive training and development opportunities that enable continual growth as part of your career planning.
Extensive discounts and benefits to maximise your money.
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid
Vulnerable People /
Working with Children Check (WWCC) and Police Check are required.