Service Desk Specialist

UA, Lviv Hybrid work for Lviv region candidates, remote for other Ukrainian locations Nestle Business Solutions (NBS) is a global team delivering smart, efficient solutions that keep Nestle running worldwide. We combine technology and collaboration to simplify processes and create real business value. Are you ready to join a multinational company and a dynamic team? With you we will: Provide technical assistance and support for incoming queries and issues Deliver corporate software support and troubleshoot user issues Resolve technical problems with network infrastructure and related systems Prepare technical documentation and user instructions according to standards Install and configure computer systems and peripherals Ensure proper setup of workstations, including new equipment and upgrades Support meeting equipment setup and maintain asset inventory Conduct IT inductions and assist in trainings Perform standard software installation in accordance with Nestle standards Key requirements: University graduate, preferably in IT or related field Experienced in Microsoft Operating Systems (Windows 11, Windows Server 2016) Familiar with Service Desk Systems, LAN/WAN, phone, and printing equipment Skilled in resolving hardware/software technical issues Comfortable with general IT administration tasks A strong communicator with a service-oriented mindset Capable of working under pressure and learning quickly English speaker at intermediate level (written and spoken) Let’s Talk Benefits: Competitive package : annual salary review and annual bonus , 28 paid vacation days, paid sick leave, medical insurance, IT Club discounts Work arrangements: hybrid in Lviv region or fully remote across Ukraine, official employment, standard schedule 9:00–18:00 with a flexible lunch break, company-provided equipment Corporate culture: international environment, diverse and inclusive teams, strong internal communities, knowledge sharing. Well-being: mental health support program Grow with us: onboarding & mentorship from day one (buddy program for newcomers), professional development opportunities Stay active: support for sports and wellness activities Nestle Business Solutions Lviv is where innovation meets opportunity. Join us and help create value for Nestle and for millions of consumers worldwide. At Nestlé, we are committed to fostering an inclusive and respectful hiring experience from the very first interaction. We aim to make our recruitment process accessible for everyone, and we continuously work to create a fair and welcoming experience for all candidates. Individuals with disabilities are encouraged to apply, and we are open to offer support confidentially throughout the interview, assessment, and onboarding process. Join Nestlé and become part of a culture defined by respect, inclusion, and equity. Our commitment to these values ensures that everyone feels valued and accepted. Your Journey with Us: CV review - Interview with Recruiter - Interview with Hiring Manager - ( Test Task if needed - ) Job offer - Welcome aboard! UA, Lviv Hybrid work for Lviv region candidates, remote for other Ukrainian locations Nestle Business Solutions (NBS) is a global team delivering smart, efficient solutions that keep Nestle running worldwide. We combine technology and collaboration to simplify processes and create real business value. Are you ready to join a multinational company and a dynamic team? With you we will: Provide technical assistance and support for incoming queries and issues Deliver corporate software support and troubleshoot user issues Resolve technical problems with network infrastructure and related systems Prepare technical documentation and user instructions according to standards Install and configure computer systems and peripherals Ensure proper setup of workstations, including new equipment and upgrades Support meeting equipment setup and maintain asset inventory Conduct IT inductions and assist in trainings Perform standard software installation in accordance with Nestle standards Key requirements: University graduate, preferably in IT or related field Experienced in Microsoft Operating Systems (Windows 11, Windows Server 2016) Familiar with Service Desk Systems, LAN/WAN, phone, and printing equipment Skilled in resolving hardware/software technical issues Comfortable with general IT administration tasks A strong communicator with a service-oriented mindset Capable of working under pressure and learning quickly English speaker at intermediate level (written and spoken) Let’s Talk Benefits: Competitive package : annual salary review and annual bonus , 28 paid vacation days, paid sick leave, medical insurance, IT Club discounts Work arrangements: hybrid in Lviv region or fully remote across Ukraine, official employment, standard schedule 9:00–18:00 with a flexible lunch break, company-provided equipment Corporate culture: international environment, diverse and inclusive teams, strong internal communities, knowledge sharing. Well-being: mental health support program Grow with us: onboarding & mentorship from day one (buddy program for newcomers), professional development opportunities Stay active: support for sports and wellness activities Nestle Business Solutions Lviv is where innovation meets opportunity. Join us and help create value for Nestle and for millions of consumers worldwide. At Nestlé, we are committed to fostering an inclusive and respectful hiring experience from the very first interaction. We aim to make our recruitment process accessible for everyone, and we continuously work to create a fair and welcoming experience for all candidates. Individuals with disabilities are encouraged to apply, and we are open to offer support confidentially throughout the interview, assessment, and onboarding process. Join Nestlé and become part of a culture defined by respect, inclusion, and equity. Our commitment to these values ensures that everyone feels valued and accepted. Your Journey with Us: CV review - Interview with Recruiter - Interview with Hiring Manager - ( Test Task if needed - ) Job offer - Welcome aboard!