Service Dispatcher

Service Dispatcher Candidati per questo ruolo About InPost InPost is a leading player in the business to consumer parcel delivery market. In Poland, they are successfully redesigning the last mile for e-commerce as the market leader. InPost covers the Italian market with a network of 5000 PUDOs (Pick Up and Drop Off points) and 5000 fully automated parcel lockers (that are accessible 24/7) enabling customers to collect, send and return parcels at their earliest convenience. The aim is to continue scaling InPost in the Italian market in a similarly rapid trajectory to that of Integer’s Polish home market. We’re passionate about our mission and products and our People are the reason we succeed. We’re looking for people with drive and curiosity, who will join us in re-writing the norm! Job Overview: We are seeking a highly organized and proactive Dispatcher to join our Italian team within the APM Operations Service. The successful candidate will be responsible for dispatching maintenance and repair orders, monitoring the status of pending orders, ensuring compliance with estimated time of arrival (ETA) and service level agreements (SLA) and expediting orders that risk breaching their SLA. Responsibilities and Duties: Dispatch Maintenance and Repair Orders: Efficiently allocate maintenance and repair orders to the appropriate teams (internal or external), and ensure that all tasks are initiated promptly. Daily Monitoring of Service Tickets: Conduct daily reviews of all service tickets to ensure they are progressing appropriately. Identify any delays or issues and take necessary actions to resolve them. Monitor Pending Service Orders (for interventions): Regularly review the status of pending orders to identify any delays or issues and take necessary actions to resolve them. Track ETA and SLA Compliance: Continuously monitor each order to ensure that it is on track to meet the estimated time of arrival (ETA) and service level agreements (SLA). Update relevant stakeholders on any changes or delays. Expedite Orders at Risk: Proactively identify orders that are in danger of not meeting their SLA and take immediate action to expedite their completion. This may involve coordinating with various teams and escalating issues as necessary. Key Skills: Communication: Maintain clear and effective communication with external and internal teams, including maintenance, repair, and customer service departments, to ensure smooth operations and customer satisfaction. Documentation: Accurately document all dispatching activities, order statuses, and any actions taken to expedite orders. Ensure records are up-to-date and easily accessible for reporting and analysis. Problem Solving: Address any operational issues that arise during the dispatching process and work towards timely and effective resolutions. Continuous Improvement: Participate in regular reviews of dispatching processes and suggest improvements to enhance efficiency and service quality. Team work: empathy to work and live within a consolidated team. Qualifications: High school diploma or equivalent; additional education or training in logistics, operations management, or a related field is a plus. 2-years experience in a dispatching or operations back-office role, if exercised within a maintenance and incident service environment is a plus. Strong organizational and multitasking skills, with the ability to manage multiple orders and priorities simultaneously. Excellent communication and interpersonal skills, with the ability to effectively collaborate with various teams and stakeholders. Proficiency in using dispatching software, order management systems, and other relevant tools. Detail-oriented with a strong focus on accuracy and compliance with SLAs. Ability to work under pressure and handle urgent situations calmly and efficiently. Italian mother-tongue; fluency in English at a good and autonomous level, both written and spoken; Why Joining Us You’ll be part of a positive, dynamic, and international team You’ll grow fast – learning about trade marketing, B2B strategy, and customer engagement You’ll help shape the way people receive parcels across Europe Work-life balance (Hybrid working, 1 day at the office). Our Core Values Champion the Customer: Every decision and action begins with the customer in mind. We strive not just to meet expectations, but to exceed them. Dare to Disrupt: We embrace entrepreneurship, ambition, and a builder mindset. Innovation is about trying, failing, learning, improving, and succeeding together. Make it Happen: We thrive in a changing environment. We move fast, but not blindly. We reflect, learn, and adapt constantly. Speed matters – but smart, coordinated speed wins Own it: This is your company – act like it. We take initiative and full responsibility for our actions. We proactively act when we see something that is not right. Win Together: We are united by a shared winning mentality and a passion for our mission. We believe in the power of collaboration, respect and trust to achieve extraordinary results. Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91, e a persone di tutte le età e tutte le nazionalità, ai sensi dei decreti legislativi 215/03 e 216/03 Invitiamo a prendere visione della nostra liberatoria privacy sul nostro sito www.inpost.it, alla sezionePrivacy Policy - Colloqui e selezione Stato remoto Ibrido Stipendio annuale 25.000 € Tipo di occupazione Tempo pieno A proposito di InPost Italy La strada che conduce alla sostenibilità oggi segue un percorso alternativo: quello delle Consegne Out Of Home! InPost mette a disposizione di tutti un servizio semplice, comodo e innovativo: le consegne e spedizioni a Punti di Ritiro. Puoi scegliere di recarti in autonomia a un l ocker o InPost Point e contribuire a ridurre emissioni di CO2, traffico e inquinamento acustico urbano. Pronti a fare rotta verso un futuro più Green insieme a InPost? Fondata nel 2014 Colleghi circa 200