Service Engineer

Position Overview MetroSys is seeking a highly skilled Service Engineer to lead and deliver complex tenant-to-tenant migration and Modern Workplace transformation initiatives for enterprise clients. This is a client-facing, architect-level role responsible for designing, leading, and executing large-scale Microsoft 365 migrations, including mergers, acquisitions, and divestitures. The ideal candidate is both a strategic advisor and hands-on technical leader, capable of engaging stakeholders, architecting scalable solutions, and ensuring successful delivery across diverse environments. Key Responsibilities Client Engagement & Leadership Serve as the primary technical advisor for Microsoft 365 migration and transformation engagements. Lead client-facing workshops, discovery sessions, and architectural design discussions . Translate business requirements into scalable, secure, and efficient M365 solutions . Provide executive-level communication on strategy, risks, timelines, and outcomes. Tenant-to-Tenant Migration Architecture & Delivery Architect and lead end-to-end tenant-to-tenant migration strategies , including planning, design, execution, and validation. Oversee migrations of: Exchange Online (mailboxes, archives) SharePoint Online & OneDrive Microsoft Teams (chat, channels, voice, files) Cross-platform migrations (e.g., Google Workspace, Slack) Develop migration runbooks, cutover strategies, and rollback plans to ensure minimal disruption. Ensure data integrity, security, and performance throughout all migration phases. Identity, Security & Compliance Design and implement Azure AD / Entra ID architectures , including identity consolidation and tenant coexistence strategies. Architect authentication and access models (SSO, MFA, Conditional Access, Zero Trust). Lead implementation of Microsoft Purview (DLP, eDiscovery, retention, compliance policies). Ensure alignment with regulatory and governance requirements across environments. Modern Workplace & Platform Enablement Lead deployment and optimization of: Microsoft Teams (including Voice and collaboration architecture) Endpoint Management (Intune, Autopilot) Microsoft 365 Apps for Enterprise Design governance frameworks for Teams, SharePoint, and OneDrive. Drive user adoption strategies and change management initiatives . Technical Delivery & Oversight Provide hands-on leadership during migration execution and troubleshooting. Act as escalation point for complex technical issues across M365 workloads. Guide engineering teams and ensure adherence to MetroSys delivery standards and best practices . Develop detailed documentation, architecture diagrams, and customer deliverables . Pre-Sales & Solution Development Support pre-sales efforts by scoping, designing, and estimating M365 migration solutions . Contribute to statements of work (SOWs), proposals, and solution presentations . Provide input on tools, methodologies, and service offerings . Required Qualifications 7+ years of experience with Microsoft 365 architecture, engineering, or consulting. Proven experience leading large-scale tenant-to-tenant migration projects , including M&A scenarios. Deep expertise across: Exchange Online SharePoint Online / OneDrive Microsoft Teams Azure AD / Entra ID Strong understanding of identity, security, and compliance frameworks within M365 . Experience with migration tools (BitTitan, Quest, ShareGate, AvePoint, etc.). Advanced PowerShell scripting for automation and migration tasks. Strong client-facing skills with the ability to communicate across technical and executive audiences . Preferred Skills Experience with enterprise-scale migrations (10K+ users or multi-tenant consolidations) . Familiarity with hybrid environments (on-prem AD, Exchange, etc.). Knowledge of backup, disaster recovery, and data protection solutions for M365 . Microsoft certifications (e.g., MS-102, MS-100/101, MS-700, SC-300 ). Experience in professional services or consulting organizations .