Service Manager - DevOps And Automation

Description This is a hands-on Service Manager role responsible for leading day-to-day operations of a DevOps and Automation team while contributing to the organization’s cloud and automation strategy over the next 1–3 years. The role starts as a contract (remote possible) and converts to a full-time hybrid position (preferred locations include Mechanicsburg, PA or Merrill WI, Milwaukee WI or Madison WI). Service Manager - Automation and DevOps Location: Mechanicsburg, PA or Merrill WI, Milwaukee WI or Madison WI CTH - the direct reports will not actually report to this person until they are converted to FTE What Success Looks Like • Smooth day-to-day DevOps operations • Improved ticket throughput and SLA adherence • Increased automation adoption Key Responsibilities Team Leadership & Operations • Manage daily operations of a DevOps team (6–7 engineers, including offshore and contractors) • Lead and mentor DevOps engineers and automation team members • Ensure work is aligned to SLAs and KPIs • Act as a hands-on leader, able to step in and resolve issues or take tickets as needed • Serve as a backup for on-call support Service & Ticket Management • Oversee ServiceNow queues and backlog • Ensure tickets are prioritized, assigned, and resolved efficiently • Maintain visibility into operational health and service delivery Automation & Continuous Improvement • Drive increased automation maturity (currently 10% automated) • Identify and implement automation opportunities (e.g., queue management, DR, patching) • Partner with stakeholders to gather requirements and deliver process improvements • Contribute input on automation tools and technologies (e.g., Selenium) Technical Oversight • Support and manage Java-based applications and Apache servers • Work across a mixed environment including: - Azure DevOps, Git (CI/CD pipelines) - AWS & Azure cloud platforms - ServiceNow, Control-M, Pega, Guidewire • Oversee job scheduling and reporting processes (via Control-M) • Support transition from on-prem to SaaS (Control-M migration planned for 2027) Strategy & Transformation • Contribute to 1-, 2-, and 3-year technology roadmap • Support ongoing cloud migration strategy (increasing focus on AWS) • Help guide modernization efforts including: - SaaS adoption Automation expansion -System transitions (e.g., Guidewire for claims/billing) Skills Devops, Azure, Aws, Cloud, selenium, git Top Skills Details Devops, Azure, Aws, Cloud Additional Skills & Qualifications Ideal Candidate Profile Must-Have Skills • Strong people management and leadership experience • Hands-on in: - DevOps environments - Java applications & Apache servers - ServiceNow ticketing systems • Experience managing production support / operations teams • Ability to balance technical execution with leadership responsibilities Nice-to-Have • Experience with Control-M in insurance or property & casualty industry • Exposure to cloud migration and SaaS transformations • Familiarity with automation frameworks (e.g., Selenium) Job Type & Location This is a Contract to Hire position based out of Milwaukee, WI. Pay and Benefits The pay range for this position is $60.00 - $75.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Milwaukee,WI. Application Deadline This position is anticipated to close on Sep 1, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.