Service Manager & Site Reliability Engineer

Custom Field 1: DevOps Custom Field 3: DevOps Country/Region: PL Date: Aug 20, 2026 Location: Working place: Remote Working Location: Łódź, Warszawa, Poznań, Kraków, Wrocław Type of contract: Employment contract Salary range: 18800 - 28900 PLN gross What will you do? You will manage real-time incident response, impact assessment, external communications, and coordination across production systems. Working at the intersection of Site Reliability Engineering, Incident Response, and Partner Operations, you will ensure timely, accurate, and SLA-compliant communication while supporting the scalability and reliability of global operations. Your tasks Monitor and respond to production incidents Coordinate incident response activities across teams Assess impact and determine incident severity Manage external communications and status page updates Support incident reporting, RCA activities, and SLA tracking Collaborate with Engineering teams to improve reliability and observability Drive process improvements and automation initiatives Contribute to internal reliability tooling using Python or Kotlin Your skills 5+ years of experience in Incident Operations, Site Reliability Engineering, Technical Operations, or a similar role Experience working in on-call environments with SLA-driven responsibilities Strong understanding of distributed systems and production environments Experience with monitoring, alerting, and incident management tools Familiarity with APIs, system integrations, and observability platforms Hands-on experience with Python or Kotlin Understanding of SDLC and production reliability principles Strong communication, stakeholder management, and decision-making skills Ability to work effectively in high-pressure environments and manage multiple priorities Strong ownership mindset and cross-functional collaboration skills Nice to have Experience with Datadog or Chronosphere Experience with PagerDuty, Rootly, or Slack workflows Experience managing external status pages Experience with incident management automation and process improvements Experience contributing to reliability tooling and platform engineering We offer Hybrid work in one of our locations: Lodz, Poznan, Krakow, Warsaw, Wroclaw (2 office days per week) Working in a highly experienced and dedicated team Benefit package tailored to your needs (medical, sport, lunch subsidy, life insurance, etc.) Online training and certifications Access to e-learning platform Work From Anywhere (up to 140 days/year abroad) Social events We are GFT Poland. WE KNOW how to tackle complex issues with innovative approach to deliver the highest value. Our reputation has been built around one simple rule: we do not overpromise, WE DELIVER . We deliver to our employees, clients and partners. WE GROW as you grow, so investing in you is our business strategy. Caring for each other is our priority. WE CARE who you are, what you need, how you feel. WE CARE to smile, have fun and develop as human beings. Why Choose GFT? A culture of top performance Deep tech IT engineering & consulting 1200 skilled & top-class experts 77% of the team are regular/senior Products that contribute to a sustainable world Competitive salary and benefits Ambitious projects, trainings and tools you need to flourish Google Cloud Partner of the Year - for going above and beyond for customers Not Ready To Apply? Stay connected! Enter your e-mail and we will keep you informed about upcoming events and opportunities that match your interests. Register for Job Alerts