Service Operations Coordinator

Title: Service Operations Coordinator

Job Type: Full Time, Remote

Timings: 6 PM - 3 AM, Pakistan Standard Time.

We are looking for a proactive and highly organized Service Operations Coordinator to join our team. In this role, you will serve as the primary point of contact between field staff, vendors, and subcontractors, ensuring that service requests are scheduled, communicated, and completed efficiently.

This position requires someone who is an excellent communicator, thrives in a fast-paced environment, and can confidently manage multiple priorities while delivering outstanding customer service. Since you’ll be interacting with high-end U.S.-based clientele daily, exceptional spoken and written English is essential.

Key Responsibilities

• Communicate with clients daily via phone calls, emails, and text messages, providing professional and timely customer service.
• Schedule and coordinate work orders using Sage Field Operations (SFO).
• Assign work orders to field staff and monitor daily schedules.
• Follow up with clients and technicians regarding service status and job completion.
• Coordinate services with vendors and subcontractors.
• Create purchase orders for vendors and subcontractors.
• Prepare and issue invoices to clients after services are completed.
• Monitor and manage the warranty and service email inbox, ensuring all inquiries are handled promptly.
• Follow up with clients regarding outstanding balances and unpaid invoices.
• Generate reports related to open work orders and outstanding client balances.
• Set up new client accounts by collecting the required documentation and notifying the Accounting team once onboarding is complete.
• Review vendor invoices for accuracy before submitting them for further processing.
• Coordinate technician schedules to ensure adequate weekend coverage when required (no weekend work is expected for this role).
• Maintain accurate records and ensure all information within the system remains current and organized.

Requirements

• Excellent verbal and written English communication skills.
• Ability to communicate confidently and professionally with U.S.-based clients.
• Previous experience in customer service, service coordination, dispatching, operations, administrative support, or a similar role.
• Strong organizational and multitasking abilities.
• Exceptional attention to detail.
• Comfortable working with multiple systems and learning new software.
• Proficiency in Microsoft Office, particularly Outlook, Excel, and Word.
• Ability to work independently while effectively collaborating with remote teams.
• Reliable internet connection and a professional home office setup.

Preferred Qualifications

• Previous experience using field service management software, preferably Sage Field Operations (SFO).
• Experience creating purchase orders and customer invoices.

Why Join Us?

• Competitive salary package.
• Gain hands-on experience coordinating with high-end international clients.
• Exposure to modern field service management tools and business processes.
• Opportunities to learn, grow, and develop your professional skills.
• A dynamic role where your contributions have a direct impact on daily operations and customer satisfaction.
• Stable, full-time position with long-term career growth potential.
• Work with a team that values professionalism, accountability, and continuous improvement.
• Develop valuable experience in customer service, operations, and service coordination within an international business environment.