Service Operations Manager

Service Operations Manager About CLER At CLER, we're redefining clean air. CLER is a deep-tech start-up that is revolutionising global air purification. Our cutting-edge, filter-free purification technology delivers ultra-clean air while requiring no maintenance, consuming less energy, and delivering a much more sustainable solution. Why this matters: 99% of the world’s population breathes air that fails to meet WHO guidelines, causing more than seven million deaths each year. Indoor air quality is often 2–5x worse than outdoor air, even though we spend 90% of our lives indoors. CLER's technology is backed by smart Swedish engineering and rigorous innovation. We believe in creating effortless, reliable air quality solutions that work for everyone, without compromise. We aim to become the new global standard in air filtration. Our ambition is to redefine how the world cleans its air - by cutting waste, reducing CO₂ emissions and protecting public health. About the Role As Service Operations Manager, you will build and run CLER’s installation and service ecosystem from the ground up. You will identify and manage our installation partners, define and optimise installation workflows, organise technical training and ensure every delivery meets CLER’s quality standards. This is a highly operational, relationship-driven role at the centre of our scale-up journey, owning the full lifecycle from partner onboarding to installation execution to ongoing support. What you will be doing Partner Network Identify, qualify and onboard installation partners across target markets Drive contracting, pricing, SLAs and capability evaluation Maintain a structured partner database and continually expand the network Installation & Service Processes Define, document and continuously improve installation workflows Ensure compliance with technical standards, safety guidelines and commissioning routines Build a consistent “CLER installation playbook” for partners and internal teams Coordinate pre-installation checks, scheduling inputs and post-installation sign-off Training & Certification Plan, organise and deliver installation training sessions (on-site and digital) Develop training materials together with Product, Engineering and Support Establish a partner certification model with levels, renewals and quality gates Quality & Support Be the first operational point of contact for partner questions Monitor installation KPIs: lead time, quality, first-time-right, partner performance Escalate technical issues and drive root cause elimination with Engineering Set up routines for warranty, maintenance and future service offerings Operational Foundations Maintain structured documentation and operational data flows Support the selection and rollout of tools for planning, scheduling and partner management Collaborate closely with Sales, Product, Engineering and Operations to ensure readiness for scale Whom are we looking for 4–9 years’ experience in service operations, field operations, partner management, installation coordination, vendor management or technical project management Background working with HVAC, building services, kitchen equipment, mechanical installations, or similar technical environments is a major plus Highly structured with a strong sense of ownership and operational discipline Excellent communicator who enjoys building relationships with technicians and partners Comfortable working hands-on in a scale-up with evolving processes Strong problem-solver who spots issues early and implements practical solutions Fluent in English; additional languages are a bonus What We Offer A central role in CLER’s European expansion Ownership of a core function with significant room to scale and shape the organisation A mission-driven environment solving meaningful environmental and operational challenges Close collaboration with the founding team and senior leadership Competitive compensation and growth opportunities Recruitment process We’re reviewing applications continuously, so don’t wait to apply. This is a full-time position based in Stockholm, Sweden. Swedish work permit is required. Department Operations Locations Stockholm Remote status Hybrid About CLER CLER is a Swedish deep tech company developing advanced air filtration systems for buildings and industrial environments. Through our maintenance-free, self-cleaning filtration technology, we enable cleaner indoor air with significantly lower energy consumption, total cost of ownership and environmental impact. We serve a wide range of commercial and industrial sectors where clean air, energy efficiency, and sustainable operations are critical.