Your role
As a Service Process Specialist, you will play a key part in supporting our international service operations and ensuring seamless coordination between our customers and technical teams.
You will
- Coordinate and facilitate service technician visits abroad, ensuring smooth communication between customers and our technical teams
- Share best practices and provide training to colleagues abroad
- Work closely with the global team of process engineers
- Actively participate in process improvement and automation initiatives
- Collaborate with the service contract specialist team to ensure proper updates to service contracts and maintenance plans
To succeed, you will need
To Succeed In This Role, You Should Have
- Advanced English skills (100% of your daily written and spoken communication will be in English); French or German is an advantage
- Basic knowledge of Excel
- A proactive mindset and the ability to stay engaged even with repetitive tasks
- Strong organizational skills and a friendly, customer-oriented approach
- Experience with SAP is an advantage but not a requirement (we’ll be happy to train you)
In return, we offer
Annual financial bonus and salary increase
Flexible working hours, shortened to 37.5 hours per week
5 weeks of vacation and 3 flexible days
Option to work from home (up to 2 days per week)
Meal contribution
Multisport card or Flexi Pass vouchers
Pension fund contribution up to CZK 2,000/month
Extensive training opportunities, including language courses, free access to LinkedIn Learning, and the ACCA program
Technical training and certifications
Free psychological, financial, and legal counseling for employees and their families (Employee Assistance Program)
Newly renovated offices with a stunning city view, large terrace on the 20th floor, and a relaxation zone
Volunteer days and support for non-profit organizations
A friendly company culture is not just a cliché – we regularly organize team-building events, social gatherings, movie quizzes, and more
Additional perks such as special O2 tariffs, Makro card, and VIP accounts with Datart and Alza
Attractive benefits, great people — that’s why we’re among the top employers in South Moravia, as confirmed by the Employer of the Year awards.Come be a part of it!
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our ofiice in Brno, Czech Republic (CZ).
Contact information
Talent Acquisition Team: Barbara Kremeckova
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