Service Program Manager

Who We Are: At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet! Job Summary: Manages customers solutions including revenue growth, key business metrics, and securing customer satisfaction while driving the implementation of corporate strategies. Analyzes and understands the customer's business strategies and future product plans to align company offerings and resources where mutually beneficial. Principal Responsibilities: Primary subject matter expert and point of contact to achieve identified deliverables. Manages the end-to-end process of order fulfillment for sustaining program accounts. May manage customer accounts up-to multi-million dollars in size and/or including revenue growth, Profit and Loss (P&L) profitability, key business metrics, and securing customer satisfaction. Manages required activity with various support organizations in support of delivering customer service level expectations. Ensures customer adherence to contractual agreement including identifying options available to enable additional Return on Investment (ROI). Subject matter expert for customer-focused strategies that leverage product and solution offerings to drive market share growth and to meet budget expectations. Develops strategic relationships with customers, suppliers and peers to identify and leverage business goals while enhancing the company's profit margins. Manages a cross section of the largest and/or most strategic accounts with the highest degree of complexity and variability. Negotiates contract changes including modifications associated with expanded customer requirements, life-cycle issues, enhancements, upgrades and increased sales. Other duties as assigned. Job Level Specifications: Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards. Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine best approach to achieve results and provide suggestions to improve policies and procedures. Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high-level. May represent the organization as a primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations. Actions may impact the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resources. Work Experience: Typically 5+ years with bachelor's or equivalent. Education and Certification(s): Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained. Distinguishing Characteristics: Proficient in all Microsoft Office products (Excel, Word & PowerPoint). Highly skilled in utilization of ERP systems. What We Offer: Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet’s ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs — from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community. Generous Paid Time Off Savings Fund Paid Holidays Medical, Dental, Vision and Life Insurance Education Assistance Employee Development Resources Employee Wellness, Leadership Development, and Mentorship Programs Year-End Bonus Food Coupons Benefits listed above may vary depending on the nature of your employment with Avnet. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.