Service / Project Manager Junior and Medior

Service / Project Manager Junior and Medior I'm applying now ! About Smile Passionate about tech, digital solutions, and innovation? Join 1,800 employees at Smile , the European leader in open-source integration and consulting across 20 offices in 9 countries. Collaborative spirit and continuous knowledge sharing are at the core of our DNA. Our experts push the boundaries of open source every day to build a smarter, more efficient, and more responsible digital ecosystem. On behalf of one of our major clients based in Brussels, we are actively looking for a Service / Project Manager (Junior or Medior) to oversee infrastructure, service operations, and application delivery workflows. Mission & Responsibilities In this dual-capability role, you will support both strategic project delivery and structured service lifecycle management. Project & Service Governance: Define parameters using Work Packages (WP), Project Management Plans (PMP), RACI matrices, and Gantt charts. IT Service Management (ITSM): Apply ITIL processes and leverage ServiceNow to track and optimize daily IT delivery and support operations. Methodology & Agile Execution: Work within structured environments (Prince II) alongside agile frameworks (SAFe, DSDM). Application Lifecycle Management: Monitor the end-to-end lifecycle of web applications, ensuring smooth transitions from development to production. Tracking & Reporting: Build operational dashboards and track progress using MS Project Online, Jira, and Confluence. Required Profile Technical & Methodological Skills: Working knowledge of Prince II and ITIL best practices. Hands-on experience with Agile setups ( SAFe , DSDM ). Technical proficiency in ServiceNow, MS Project Online, Jira, and Confluence . Strong grasp of web application lifecycles and deployment workflows. Language Requirements: English: Professional proficiency (Minimum 3/4) AND Dutch OR French: Professional proficiency (Minimum 3/4). Seniority Criteria: Junior Level (1+ year): Practical experience in IT project coordination or service desk support. Medior Level (3+ years): Proven ability to autonomously manage medium-scale IT projects or application services. Why Join Smile? Peer Management: Proximity management designed to support your personal growth. Continuous Learning: Access to e-learning platforms, sponsored certifications, and knowledge sharing. Vibrant Community: Regular team events, annual conventions, summer parties, and afterwork gatherings. Recruitment Process First Contact: A brief intro call to discuss your career goals. Introductory Meeting: An opportunity to detail your background. Brand Smile Locations Brussels Remote status Hybrid Contract type Permanent contract