Service Reliability Engineer

Service Reliability Engineer Join our journey! Feel the freedom, adventure, and excitement of driving innovation. You'll be part of a great team and make a real impact on future mobility by accelerating digital transformation WirelessCar’s Journey WirelessCar drives the future of mobility by connecting vehicles and developing cutting-edge digital services. We help leading brands—like Volkswagen, Volvo, and Jaguar Land Rover—innovate, enhance mobility, and accelerate their digital transformation. Join us and shape the next era of automotive technology! We are looking for a Service Reliability Engineer (SRE) to join our Operations team. As an SRE, you'll be responsible for ensuring the reliability, availability, and performance of our connected vehicle services running in production. You'll combine software engineering principles with operational excellence to troubleshoot complex production issues, improve system resilience, and drive continuous improvements across our cloud-native platform. Working closely with developers, architects, and other stakeholders, you'll play a key role in delivering highly reliable services that support millions of connected vehicles. We offer you High-tech company that offers an exciting working environment Involvement with Electric Vehicle services and products that drive sustainability. Tech fund where you pick your choice of tech tools. Flat organizational culture founded on trust and autonomy; at WirelessCar, you are not just a number. Hybrid Work-life balance What You'll Do As a Service Reliability Engineer, you will: Monitor and maintain production services to ensure high availability, reliability, and performance. Lead and participate in incident response, including major incidents, with a focus on minimizing Mean Time to Recovery (MTTR). Coordinate stakeholders during incidents and communicate status updates clearly and effectively. Perform root cause analyses (RCA) and facilitate post-incident reviews (PIR) to drive long-term improvements. Identify recurring issues and implement preventive measures through problem management. Support change management activities while ensuring operational stability and service continuity. Troubleshoot complex issues across cloud infrastructure, container platforms, distributed systems, databases, APIs, and backend applications. Collaborate closely with DevOps teams to improve observability, automation, and operational readiness. Continuously improve monitoring, alerting, operational processes, and system reliability. Ensure compliance with security requirements, operational standards, and agreed service level agreements (SLAs). Participate in a 24/7 on-call rotation according to team schedules. What You'll Bring Strong Linux administration and troubleshooting skills. Experience with Kubernetes, Docker, and Helm. Solid understanding of AWS fundamentals. Hands-on experience with monitoring and observability platforms such as Dynatrace, Grafana, Prometheus, Splunk, or OpenTelemetry (OTEL). Experience troubleshooting Kafka and distributed systems. Database troubleshooting experience with PostgreSQL, Oracle, and/or MongoDB. REST API troubleshooting. Experience with CI/CD tools such as Jenkins or Concourse. Experience troubleshooting Java backend applications and JVM-based services. Nice to Have MQTT experience. AWS EKS. Infrastructure automation using Ansible or scripting. Experience working with connected vehicle platforms or automotive backend systems. Operational Experience We're looking for someone with experience in, Incident Management. Major Incident Management. Acting as Incident Commander during critical incidents. Problem Management. Root Cause Analysis (RCA). Post Incident Reviews (PIR). Change Management. SLA-driven operations. ITIL-based service management. Experience with the following is considered an advantage: Service transition and knowledge transfer. SAFe or Agile delivery. Vendor coordination within multi-supplier environments. Who You Are You are someone who, Takes ownership and drives issues through to resolution. Has a structured, analytical approach to troubleshooting. Remains calm and focused during high-pressure production incidents. Communicates clearly with both technical and non-technical stakeholders. Can coordinate multiple teams during critical situations. Makes sound decisions, even when information is incomplete. Is passionate about continuous improvement and operational excellence. Enjoys coaching and mentoring colleagues. Demonstrates technical leadership and strong stakeholder management skills. Thrives in collaborative, cross-functional teams. Qualifications Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field, or equivalent professional experience. 5–8 years of experience in Site Reliability Engineering, DevOps, Cloud Operations, or Infrastructure Engineering. Professional working proficiency in English. Why Join WirelessCar? At WirelessCar, you'll work alongside talented colleagues from around the world in an open, collaborative, and innovative environment. We believe in empowering our people to take ownership, explore new technologies, and continuously grow their careers while building solutions that shape the future of connected mobility. If you're passionate about reliability, cloud technologies, and solving complex operational challenges at scale, we'd love to hear from you. Please note: Participation in a 24/7 on-call rotation is required for this position. Way of Working The work location for this role is our office in central Bangalore, India. At WirelessCar we operate in a hybrid setup, combining the benefits of office collaboration with the flexibility of remote work. Recruitment Process: Apply now and join our journey! Last application date: July 31, 2026 Note before applying: Our company language is English, please submit your application in English, cover letter is not required; instead, you will answer a few short questions to help us understand your experience and ambitions. To join our journey WirelessCar is always on the move, often into uncharted land. We are curious, believe in collaboration and are always open to new ideas on how we can make a difference. When you join our journey, you will be part of a great crew of highly competent and warm hearted people from all over the world. Department Connected Services Role Service Reliability Engineer Locations Work Location - WirelessCar India Pvt. Ltd., Bengaluru, India Remote status Hybrid Employment type Full-time Work Location - WirelessCar India Pvt. Ltd., Bengaluru, India Traveling with us WirelessCar is always on the move, often into the uncharted. We are curious, believe in collaboration, and are always open to new ideas on how we can make a difference. When you join our journey, you will be part of a great crew of highly competent and warmhearted people from all over the world. You will get the freedom to lead your own work and inspire others, to move into new technologies, to move around in the organization, and to work where you prefer, whether it is at the office, remote, or both. Both internally and externally empowering smart, sustainable movement is our quest on our way to the destination. About WirelessCar The future of automotive digital services Safe, smart, and sustainable—that is the future of mobility. We develop and operate connected vehicle services and cloud-based API products that offer you a smarter way to get there. Founded in 1999 Co-workers Around 750+