Service & Spare Parts Specialist

Service & Spare Parts Specialist Apply for this position Swegon Group AB, owned by Investment AB Latour and listed on the Stockholm Stock Exchange, is a market-leading supplier in the indoor environment sector, offering solutions for ventilation, heating, cooling, and climate optimization, as well as related services and qualified technical support. Swegon has subsidiaries and distributors worldwide, along with 24 production facilities located in Europe, North America, and India. The company employs over 3,800 people and recorded a turnover of SEK 9.3 billion in 2024. In Italy, the Group’s official headquarters is located in Canatara di Cona (VE), where, in addition to the production plant dedicated to chillers and heat pumps, the Italian sales and distribution branch is also based. Approximately 400 people are employed at the site. Are you looking for an international company where you can challenge yourself and grow? Join our team! We are looking for a Service & Spare Parts Specialist . This position, based in the Quality & Enviroment Department , will support Service Manager , working closely with the Service and Spare Parts Team. 🔍 ABOUT THE ROLE In this role, you will be responsible for ensuring an efficient and customer-oriented after-sales service, proactively managing requests and technical issues, as well as overseeing the entire spare parts process in close collaboration with internal teams. In particular, you will support the team in the following activities: Proactive management of technical issues and service requests, in collaboration with the Service team and internal departments (Sales, R&D, Logistics, etc.), to ensure prompt and effective problem resolution; Application of Swegon’s standard operating procedures, while maintaining the flexibility needed to ensure that the customer always remains at the center of attention; Support for troubleshooting activities, including direct interventions at Swegon product installation sites when necessary; Support in managing the entire spare parts order process, including product availability checks, quotation preparation and order entry in the management system, as well as coordination of shipments; Coding of components and preparation of spare parts lists for specific products and units, with analysis and detailed reporting of spare parts sales and warranty data, aimed at continuous improvement. Availability to undertake short-term national and international travel is required. 🎯 REQUIREMENTS AND SKILLS Technical background (degree or diploma); Fluent knowledge of the English language, both written and spoken; Knowledge of management and ERP software such as SAP, as well as proficiency in the Microsoft Office suite; Problem-solving skills, with experience in diagnosing and resolving technical issues related to air conditioning systems, heat pumps, and refrigeration systems; Ability to analyze data to identify trends and improvement opportunities; Strong customer orientation, excellent interpersonal and communication skills (both written and verbal), and a pragmatic, results-oriented approach. Proactive attitude and teamwork orientation, with a hands-on and constructive approach to finding structured and effective solutions, along with a strong focus on Quality. 🚀 WHAT WE OFFER Permanent contract and free access to the company canteen; Flexible working hours and smart working. In a global environment, we offer exciting challenges, working alongside skilled colleagues in a culture shaped by our core values: customer empathy , trust , and commitment . These values influence all our decisions and the way we interact with one another. At Swegon, we promote an open and flexible organizational culture, wide opportunities for development, and a strong focus on work-life balance. We place great importance on personal qualities, welcome candidates from diverse backgrounds, and are actively committed to diversity and gender equality. Sede di lavoro: Cantarana di Cona (VE) – Italy Department Quality & Environment Department Role Spare Parts Quotation & Management Specialist Locations Cantarana (VE) Remote status Hybrid About Swegon Italy Swegon Group AB, di proprietà di Investment AB Latour, quotata alla Borsa di Stoccolma, è leader di mercato nel campo degli ambienti interni, offrendo soluzioni per la ventilazione , il riscaldamento , il raffreddamento e l' ottimizzazione del clima , nonché servizi connessi e supporto tecnico esperto . Swegon ha filiali e distributori in tutto il mondo e 23 stabilimenti di produzione in Europa, Nord America e India. L'azienda impiega più di 4100 persone e nel 2025 ha registrato un fatturato di 1000M/€. Founded in 2005 Coworkers 4100 Turnover 1000M