Service Transformation & Enablement Manager

At Epiq , your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale. Job Description: Service Transformation & Enablement Manager Role Summary The Service Transformation & Enablement Manager is responsible for driving service transformation, billable revenue enablement, and digital adoption across the APAC Client Services organization. This role partners closely with regional and global stakeholders to improve billable utilization, strengthen consultative project management capabilities, and ensure consistent adoption of Epiq’s technology platforms. Key Responsibilities Revenue Enablement & Performance Optimization Analyse SAP and related financial reports to identify trends, gaps, and opportunities in time entry, utilization, and billable revenue. Partner with Project Managers and people leaders to improve billing hygiene, reduce revenue leakage, and increase overall billable contribution. Client & Business Reporting Consolidate data across multiple systems to produce monthly Top Client Scorecards, highlighting revenue performance, engagement health, and service indicators for each client. Capability Building Training & Enablement Proactively assess training and capability gaps across the APAC Client Services team. Design and host structured trainings and learning roadmaps that evolve Project Managers from execution‑focused delivery to consultative client leadership. Curate and localize enablement content on APAC CS SharePoint Hub aligned with global standards while addressing APAC‑specific delivery needs. Digital Adoption & Transformation Design and track adoption roadmaps for Epiq Access, Epiq Discover, and Epiq Assist, with clear milestones and measurable outcomes. Drive consistent usage of tools and data to empower Project Managers with the insights needed to lead clients confidently. Monitor adoption progress, identify barriers, and implement targeted interventions to improve uptake and effectiveness. Global & Regional Collaboration Collaborate closely with North America and EMEA transformation leaders to ensure global initiatives are effectively adapted and implemented across international regions. Work in partnership with APAC and EMEA stakeholders to align priorities, share progress, and address regional adoption challenges. Communication & Governance Produce and share weekly transformation updates covering progress, risks, milestones, and next steps. Maintain visibility of transformation efforts through structured reporting and stakeholder communication. Support change management efforts by ensuring clarity, alignment, and accountability across initiatives. Key Skills & Competencies Strong analytical capability with the ability to translate financial and operational data into business actions. Proven experience in service transformation, enablement, or performance improvement within professional services. Ability to influence without authority and partner effectively across regions, functions, and seniority levels. Strong communication skills, with experience preparing executive‑ready updates and insights. Change‑oriented mindset with a focus on continuous improvement and adoption. Comfortable operating across strategy, execution, and stakeholder management. Experience & Background 10+ years of experience in eDiscovery Client Services, eDiscovery Operations, eDiscovery Enablement, or Transformation roles. Familiarity with revenue models, utilization metrics, and service delivery KPIs. Experience supporting technology adoption or digital transformation initiatives is strongly preferred. Success Measures Improved billable utilization and reduced revenue leakage across APAC Client Services. Increased consultative capability and confidence among Project Managers. Measurable adoption and effective use of Epiq Access, Epiq Discover, and Epiq Assist. Clear, consistent, and trusted reporting for leadership decision‑making. Strong alignment between global transformation goals and regional execution. Your specific salary will be determined based on several factors: Location-based market rate for the role Your abilities in relation to the job specification Performance during screening and interview Pay parity with the wider team in the considered location Further details about the package will be provided during the initial screening call with the Talent Acquisition Team. Click here to learn about Epiq's Benefits. Epiq Leadership Compass Fosters Relationships & Collaboration Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success. Build trust-based partnerships Nurture long-term relationships Remove collaboration barriers Celebrate cross-team success Engages & Influences Inspires action and alignment through clear communication, purposeful influence, and a compelling vision. Use storytelling to build buy-in Align communication with organizational goals Guild alignment through strong engagement Maximizes Performance Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals. Use data to identify improvement opportunities Make informed decisions Align team goals with boarder strategy Empower teams to manage their own goals Translate vision into clear priorities Prepare for disruptions with strong change management Achieves Operational Success Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution. Improve workflows for team efficiency Use clear documentation and expectations Resolve issues quickly using data and feedback It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.