ServiceNow AI Delivery Platform Administrator

About Us A Canadian technology and workforce solutions company headquartered in Vaughan, Ontario. The company helps businesses, enterprises, and public-sector organizations modernize their operations through secure digital transformation, custom software development, staffing, recruitment, payroll, and workforce management solutions. Job Description Title: ServiceNow AI Delivery Platform Administrator Location: Austin, TX/Remote Duration: Full Time Client: Confidential Experience required: 10 – 14 years of experience Interview Mode: Video Job Description Must Have Technical/Functional Skills: • 3+ years in SaaS platform administration, enterprise tool management, IT service management, or a related enablement role • Technical proficiency with AI/LLM platforms, document automation tools, SSO/SCIM provisioning, and API integrations • Understanding of professional services delivery methodology, engagement lifecycle, and how consultants use tools in their daily work—or equivalent consulting/professional services background • Strong troubleshooting skills with the ability to triage technical issues and coordinate across engineering, vendor, and business teams • Experience building and delivering enablement programs: user guides, training decks, video walkthroughs, and self-service documentation • Ability to communicate across regions, time zones, and seniority levels—translating technical platform concepts for non-technical audiences • Data-driven approach to measuring adoption and demonstrating business value