ServiceNow Architect - HAM

ServiceNow Architect - HAM Apply Apply Description This position is full time remote and requires an active DoD secret clearance. Accelera Solutions is seeking a highly skilled and strategic Hardware ServiceNow Architect supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program with expertise in Hardware Asset Management (HAM). This role is focused on designing, implementing, and governing the end-to-end HAM solution within the ServiceNow platform. You will leverage ServiceNow to manage the complete lifecycle of hardware assets – from planning and procurement through deployment, maintenance, and eventual disposal. This includes architecting the HAM module, optimizing the CMDB for hardware assets, ensuring data integrity and building robust integrations. Responsibilities: HAM Architectural Strategy & Vision: o Define the long-term architectural vision, strategy, and roadmap for Hardware Asset Management within the ServiceNow platform, aligning with overall enterprise architecture and business objectives. o Lead the design of comprehensive, scalable, and secure HAM solutions that encompass the entire hardware asset lifecycle (planning, procurement, receiving, inventory, deployment, use, maintenance, refresh, disposal). o Translate complex business requirements from Finance, Procurement, Operations, and IT into detailed architectural designs and technical specifications for ServiceNow HAM. ServiceNow HAM Module & CMDB: o Act as the subject matter expert and lead architect for the ServiceNow Hardware Asset Management (HAM) module, ensuring its optimal configuration and utilization. o Architect the ServiceNow Configuration Management Database (CMDB) specifically for hardware assets, focusing on data model integrity, relationships, normalization, reconciliation, and discovery strategies for various hardware types. o Design and implement robust automated workflows within ServiceNow using Service Catalog, Flow Designer and custom modules for key HAM processes (e.g., asset requests, procurement approvals, stockroom management, asset assignment, refresh/disposal). Integration & Data Integrity: o Design and oversee complex integrations between ServiceNow HAM and critical enterprise systems, network discovery tools, and other asset inventory systems. o Establish and enforce data quality standards, governance frameworks, and reconciliation processes to ensure the accuracy and completeness of hardware asset data in ServiceNow. Financial & Operational Optimization: o Architect solutions to track hardware asset costs, depreciation, lease information, and contract details within ServiceNow, enabling Total Cost of Ownership (TCO) analysis. o Drive the automation of asset-related financial processes and reporting, contributing to cost savings and improved financial visibility. o Develop strategies for hardware asset utilization tracking, lifecycle optimization, and proactive refresh planning. Leadership & Governance: o Establish and enforce architectural standards, best practices, and governance policies for all aspects of HAM implementation and data management within ServiceNow. o Provide expert technical guidance, mentorship, and oversight to ServiceNow developers, administrators, and implementation partners working on HAM initiatives. o Lead technical design reviews, ensuring solutions are maintainable, extensible, and align with platform best practices. Stakeholder Engagement & Innovation: o Collaborate extensively with cross-functional leaders (Procurement, Operations, IT, Compliance) to gather requirements, build consensus, and drive adoption of HAM solutions. o Stay abreast of the latest ServiceNow HAM features, industry trends, and emerging technologies to recommend innovative solutions. Qualifications Qualifications: Required: • 15+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience). o 10+ years of progressive experience in IT, with at least 5 years in a ServiceNow Architect role. • Deep and demonstrable expertise with ServiceNow Hardware Asset Management (HAM) module. • Extensive hands-on experience and architectural expertise with ServiceNow CMDB and Discovery, specifically tailored for hardware assets. • Proven experience designing and implementing complex integrations between ServiceNow HAM and other systems. • Comprehensive understanding of the entire hardware asset lifecycle, from strategic planning and procurement through deployment, maintenance, and disposal. • Proficiency in ServiceNow platform capabilities, including Flow Designer, Service Portal, Custom Application Development, Scripting (JavaScript) and best practices. • Strong understanding of ITIL principles, particularly as they apply to asset management. • Exceptional analytical, problem-solving, and critical thinking skills, with the ability to translate complex business problems into elegant technical solutions. • Excellent communication, presentation, and interpersonal skills, with the ability to influence and lead technical and non-technical stakeholders at all levels. • Active secret clearance. Desired: • ServiceNow Certified Implementation Specialist - Hardware Asset Management (CIS-HAM) certification is highly advantageous. • ServiceNow Certified System Administrator (CSA) and other relevant CIS certifications (e.g., CMDB, ITSM). • Experience with ServiceNow Software Asset Management (SAM) in relation to hardware dependencies and licensing compliance. • Knowledge of industry asset management standards (e.g., ISO 55000). • Experience with mobile asset management solutions within ServiceNow. • Familiarity with financial concepts related to asset management (e.g., depreciation, amortization, lease accounting). • Experience with government contracting. Accelera Solutions is an Equal Opportunity Employer/Veterans/Disabled.