ServiceNow FSM

Job Description ​ Key Responsibilities Work Orders: Develop, manage, and maintain workflows for work orders, ensuring efficient assignment, tracking, and completion. Tasks: Design and implement task management processes, ensuring timely execution and follow-up. Schedule Optimization: Utilize scheduling tools to optimize resource allocation and reduce downtime. Resource Management: Oversee the deployment and management of field service resources, ensuring effective utilization and coverage. Mobile: Develop and support mobile solutions for field technicians, enabling real-time access to tasks and updates. Field Service Operations: Streamline field service processes from dispatching to tracking and reporting, improving overall service quality and efficiency. Configuration and Customization: Customize and configure ServiceNow FSM applications to meet business requirements, including creating and maintaining forms, workflows, notifications, and reports. Integration: Integrate ServiceNow FSM modules with other systems and third-party applications to enable seamless data flow and process automation. Data Management: Ensure accurate and secure management of field service data, adhering to data privacy regulations. Support and Maintenance: Provide ongoing support and maintenance for ServiceNow FSM applications, including troubleshooting issues and implementing updates and enhancements. Requirements Required qualifications to be successful in this role Experience: 3+ years of experience in developing and implementing ServiceNow FSM solutions, particularly focusing on work orders, tasks, scheduling, and resource management. Technical Expertise: Proficient in ServiceNow technologies including Flow Designer, REST, JavaScript, HTML, and CSS. Certifications: ServiceNow Certified System Administrator, FSM Implementor. Benefits Additional Information: Job Type: Permanent Full Time Work Profile: Hybrid (Work from Office/ Remote) Years of Experience: 5-7 Years Location: Bangalore What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options. Professional development and training opportunities. A supportive and inclusive work environment