ServiceNow Senior Quality Analyst - ITOM/CSM

ServiceNow Senior Quality Analyst (India) Why Us! NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform , we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value. Come join our Crew! The Role The Senior Quality Assurance Analyst is responsible for developing and supporting the planning, design and execution of test plans, test scripts, and process plans for projects. The Senior QA Analyst will be responsible for ensure that the end product meets the minimum quality standards, is fully functional and user friendly. The Senior QA Analyst should demonstrate strong attention to detail, and have analytical problem-solving abilities, interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues. What You Will Be Doing Develop and execute test plans to ensure that all objectives are met Implement and monitor test scripts to assess functionality, reliability, performance and quality of the service or product Identify and remedy defects within the production process Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved Compile and analyze statistical data Ensure that user expectations are met during the testing process Draft quality assurance policies and procedures Investigate customer complaints and product issues Ensure ongoing compliance with quality and industry regulatory requirements What You Bring Along Ability to understand several testing techniques (e.g., performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect - including tracking and addressing of any discovered issues. Ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks A good understanding of software testing types, techniques, tools, processes, and methodologies. Reviewing test cases, test scenarios, analysing the cause of the issues and taking corrective actions as required. Good understanding of all Testing Techniques which includes Smoke testing, Functional testing, Integration testing, System testing, Regression Testing, Stress Testing, Black box testing Solid functional and non-functional end to end testing experience of ServiceNow platform Experienced in testing of ServiceNow based products. Resource should have hands on working knowledge of using an already existing automation framework (ATF) to solve different testing delivery problem, challenges, preference will be given to ServiceNow ATF tool. Technical expert responsible for specifying, planning, reporting, designing, reviewing in his/her technical areas (e.g. Service now /Automation areas). Education: A four-year undergraduate degree in Computer Science or relevant field 3+ years ServiceNow testing experience or in related field Certification preferred: ISTQB (International Software Testing Qualifications Board) CSTE (Certified Test Engineer) CSA We Take Care of Our People NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected] .