ServiceNow Technical Consultant – IT Asset Management (SAM Pro / HAM Pro)

ServiceNow Technical Consultant – IT Asset Management (SAM Pro / HAM Pro) Astrica ServiceNow Technical Consultants bring their understanding of the ServiceNow platform to implement Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro) solutions for our customers. They work closely with clients and project teams to configure, develop, and deliver scalable solutions that improve software compliance, hardware lifecycle management, and operational efficiency. They collaborate with senior consultants and architects, continuously expand their ServiceNow expertise, and contribute to successful customer outcomes. What you'll do: Dazzle clients! Participate in the technical delivery of ServiceNow IT Asset Management solutions, helping customers implement SAM Pro and HAM Pro capabilities aligned with industry best practices. Build Stuff! Configure and develop ServiceNow IT Asset Management applications, including Software Asset Management Professional (SAM Pro), Hardware Asset Management (HAM Pro), Asset Workspace, Software Models, Hardware Models, and Asset Lifecycle workflows. Collaborate! Work closely with Solution Architects, Business Process Consultants, and project teams to design, configure, test, and deploy ServiceNow solutions that meet customer requirements. Deliver quality! Develop and configure platform functionality using Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, Notifications, and Service Catalog. What you bring: 3+ years of hands-on ServiceNow platform development and configuration experience. Experience implementing or supporting ServiceNow IT Asset Management, including SAM Professional and/or HAM Professional. Experience configuring Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, Notifications, Service Catalog, and ACLs. In-depth knowledge of CMDB, Discovery, Asset Management, and software and hardware asset lifecycle processes. Experience working in Agile environments, participating in sprint planning, backlog refinement, story estimation, and testing activities. Ability to troubleshoot issues, perform root cause analysis, and develop scalable ServiceNow solutions. Experience working directly with customers, gathering technical requirements, and supporting solution delivery. Strong communication skills and the ability to collaborate effectively with both technical and functional teams. A desire to learn new ServiceNow capabilities and continuously expand technical expertise. A collaborative, adaptable, and customer-focused approach. Extra Awesome: Experience implementing Enterprise Asset Management (EAM) along with SAM and HAM Pro. Experience with Armis that addresses the threat landscape of managed, unmanaged, and IoT devices Experience with ServiceNow Discovery, CMDB, IntegrationHub, or IT Operations Management. Experience integrating ServiceNow with Microsoft SCCM/MECM, Microsoft Intune, Jamf, Tanium, Flexera, or similar asset management tools. Experience with REST APIs, IntegrationHub, JavaScript, HTML, CSS, or web technologies. ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD). ServiceNow Certified Implementation Specialist (CIS) - Data Foundations. ServiceNow Certified Implementation Specialist (CIS) – Software Asset Management (SAM) and/or Hardware Asset Management (HAM) preferred. Additional ServiceNow certifications in ITSM, Discovery, CMDB, or ITOM are a plus. Where You’ll Work We’re a remote-first team, which means you can do your best work from wherever you’re happiest and most productive. Every now and then, we may ask you to join us on-site with a client—but those moments are the exception, not the rule. Flexibility is built in, because we know life doesn’t fit neatly into a 9–5. What the Work Looks Like Most of your day will be spent collaborating online, building smart solutions, and occasionally traveling (up to 10%) if a project needs you in person. Otherwise, it’s you, your laptop, and your favorite coffee mug. Perks & Benefits Competitive pay that reflects your skills and certifications Performance bonuses and annual reviews that celebrate growth Unlimited vacation + flexible time off (because balance matters) Health, dental, vision, and 401(k) coverage Career development support and learning incentives to keep you sharp Why Astrica? At Astrica, we’re not just checking boxes—we’re reimagining what it means to be a ServiceNow partner. We blend smart automation with human-first change management, and we do it with curiosity, creativity, and a sense of humor. Our team is made up of industry pros who love what they do and believe work should be both impactful and fun. Astrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties, responsibilities, and activities may change at any time with or without notice.