Services Coordinator

The Services Coordinator is responsible for supporting the delivery of professional services projects by coordinating client/Partner engagements, managing schedules, and ensuring effective communication between customers and internal teams. The role acts as a key liaison to ensure projects are delivered on time, on budget, and to a high standard. This position requires strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced, client-focused environment. Key Responsibilities Include: Project & Service Coordination Coordinate the scheduling and delivery of professional services projects & engagements across vendors, partners and customers. Track project timelines, milestones, and deliverables to ensure timely completion Support project managers/consultants/partners/vendors/customers with administrative and coordination tasks Maintain accurate records of project activities, documentation with regular status updates Client & Stakeholder Communication Create project estimates as a quote for partners Act as a central point of contact for clients regarding project status and service delivery Manage meeting scheduling, agendas, and follow-ups Respond to client queries and escalate issues where required Build strong working relationships with clients and internal stakeholders Able to comfortably work with external and internal stakeholders and build strong working relationships Operational & Administrative Support Prepare project documentation, reports, and service updates Maintain CRM / project management tools with up-to-date information Service Delivery Support Monitor service delivery performance against agreed timelines or SLAs Identify risks or delays and escalate proactively Support continuous improvement initiatives to enhance service delivery and customer experience Skills and attributes: Required Experience in project coordination, support and service delivery within a technological space Strong organisational and time management skills Excellent written and verbal communication High attention to detail and ability to multitask Proficiency in Microsoft Office and CRM/project tools Preferred Experience within professional services, technology, consulting, or SaaS environments Exposure to project coordination or service delivery frameworks Someone that is flexible & quick thinker This role is based in our Hawthorn Office , the environment is vibrant with many social events throughout the year. About Wavelink We are a forward- thinking technology company that sells a bespoke portfolio of technology solutions, some of Wavelink’s offerings include; cyber-security software, networking, Wi-Fi and healthcare mobility solutions. The solutions are leading products in the industry that help to increase productivity and effectiveness in organisations.