Settlement Officer, Capital Markets Operations

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you’ll be doing As a Settlement Officer, you will be responsible for settling and processing trades for Capital Market products. You must understand various complex products, associated trade events (including bookkeeping activities) and other related process flows. Coordinate with clients on daily on settlement confirmations and problem resolution. The role will require frequent professional engagement with clients, traders, senior leaders and other support staff. The Settlement Officer will also be accountable for providing business identification and consultative support relative to the development, analysis and identification of process changes and/or system enhancements. The incumbent will proactively analyze and recommend enhancements to the existing business processes and clearly communicate rationale and negotiate solutions which will enhance operational effectiveness. Ensure that all assigned initiatives are implemented in an effective manner within area of responsibility. Participate in meetings to answer questions as a Subject Matter Expert. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. How you’ll succeed Attention to detail & Analytical Skills - Exceptional attention to detail, ensuring that all client agreements and trade commitments are adhered to. All trading activity is fully balanced and settled by specified SLAs without errors or breaks. Regularly participate in research and analysis of discrepancies between internal records, custodians and counterparties. Relationship Building - Required to respond to client's inquires and requests, providing professional high quality customer service for the assigned portfolio to ensure client satisfaction. You will liaise and interact with clients as part of the daily management of your portfolio. Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating and resolving operational or process problems. Identifies and documents specific problems and resolution alternatives. Operational Functions - Knowledge of major functional processes and associated operating requirements. Seeks efficiencies in operational functions wherever possible. Experience with Euroclear, Clearstream, DTC, CDS, Arrow, Broadridge. Effective Communication - Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors, tools and techniques. Communicates well upward and outward. Who you are You're passionate about people . You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. You put our clients first . You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You understand that success is in the details . You notice things that others don't. Your critical thinking skills help to inform your decision making. You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best. You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability. What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected] CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. Job Location Toronto-141 Bay, 21st Floor Employment Type Regular Weekly Hours 37.5 Skills Analytical Thinking, Business Operations, Customer Service, Operations Management, Prioritization, Quality Assurance (QA), Technical Knowledge