Site Reliability Engineer

Site Reliability Engineer Why qlub The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting. From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit. We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage. The role qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Site Reliability Engineer, you'll join the SRE function to ensure our software systems are reliable and highly available: building, shipping, and delivering results from day one. You'll work closely with the technical team and operators to turn frictionless payments into real, dependable growth for restaurants. If you thrive in a fast-moving, build-from-scratch environment, this role is for you. What you'll own Own uptime and reliability: set up monitoring and alerting, and respond to outages and service disruptions Cut issue investigation and incident response time by automating repetitive operational tasks Define and track SLIs, SLAs, and SLOs that quantify and continuously improve service reliability Lead postmortems and root cause analysis, aligning with other teams to prevent repeat incidents Ensure systems scale effectively and run efficiently under load through proactive capacity planning Who you are You've done this before in a fast-moving, high-growth environment You move fast and make strong decisions with incomplete information You take real ownership and think like an operator, not a coordinator You're energized by hard problems in payments, hospitality, and customer experience What you'll need A relevant Computer Science / Engineering degree Fluency in English is a must Minimum 1 year of experience in the software industry Experience with monitoring systems such as Grafana, Prometheus, Datadog, etc. Proficiency in at least one programming language (e.g., Go, Python) Excellent teamwork and communication skills Nice to have Experience in payments, fintech, hospitality tech, or a high-growth marketplace Experience in API testing and log analysis using tools such as Postman, Jaeger, etc. Experience developing Slack integrations and working with JIRA What we offer Real ownership over products that impact millions of diners and thousands of restaurants globally The opportunity to solve challenging problems in payments, hospitality, and customer experience A fast-moving environment where great ideas quickly become reality Close collaboration with experienced operators, builders, and industry experts A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally Ready to build? Join us and help shape how the world pays at the table. If that excites you, apply now. Department Technology Locations Sri Lanka Remote status Hybrid