Site Reliability Engineer

Site Reliability Engineer Why Tyro? At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 76,000 merchants across Australia and to work with almost 800 partners to create seamless experiences for hospitality, retail, services and health providers. It starts with You. Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time. 🎥 Step inside life at Tyro here . About the Role As a Site Reliability Engineer at Tyro, you’ll help build and maintain the reliable, secure and scalable foundations that our products depend on. You’ll work hands-on across cloud infrastructure, automation, observability and operational tooling, partnering closely with engineering teams to improve how we build, deploy and operate our applications. You’ll have the opportunity to take ownership of meaningful technical challenges while learning from experienced engineers and contributing to how our platform and engineering practices evolve. We’re looking for someone who enjoys solving real-world problems, reducing operational friction and making systems better through automation. Due to the nature of our work and regulatory requirements, applicants must hold Australian or New Zealand Citizenship. What you'll do Cloud Infrastructure: Build, maintain and improve scalable, secure cloud infrastructure across AWS. Infrastructure as Code: Develop and maintain infrastructure using Terraform and GitOps practices, helping make changes consistent, repeatable and reliable. Monitoring & Observability: Monitor platform health through metrics, logging and alerting, and help improve the signals our teams use to understand system behaviour. Automation: Identify repetitive operational work and automate it to reduce manual effort, improve consistency and lower operational risk. Reliability Engineering: Partner with engineering teams to improve the reliability, performance and security of new and existing applications. Platform Improvements: Contribute to tooling, platform capabilities and developer experience initiatives that make it easier for teams to build and operate software. Operational Readiness: Support capacity planning, disaster recovery and operational readiness activities to help keep our platforms resilient as they scale. Documentation & Standards: Develop and maintain runbooks, operational documentation and engineering standards that help teams respond confidently and consistently. Troubleshooting: Investigate infrastructure and application issues, working with other engineers to understand root causes and implement lasting improvements. Continuous Improvement: Bring ideas to the team, learn from incidents and help evolve our engineering practices, tooling and ways of working. What you'll bring 3+ years’ experience in Site Reliability Engineering, DevOps, Systems Engineering, Cloud Engineering, Software Engineering or a similar technical role. Hands-on experience with a major cloud platform such as AWS, Azure or GCP. Experience with AWS is particularly relevant to our environment. Exposure to Infrastructure as Code tools such as Terraform and an understanding of why repeatable, automated infrastructure matters. Familiarity with Linux environments and container technologies such as Docker. Exposure to Kubernetes is a bonus. Experience using monitoring and observability platforms such as Grafana, CloudWatch, Datadog, Prometheus or similar tools. You look for opportunities to remove repetitive work, improve processes and solve operational problems through automation. Strong troubleshooting and analytical skills, with the ability to work methodically through complex technical issues. Technologies you'll work with: Infrastructure: AWS, Linux, Kubernetes Infrastructure as Code & Release Engineering: Terraform, Docker, Git, Buildkite, GitHub Observability & Operations: Grafana, Loki, Tempo, Mimir, AWS CloudWatch, AWS GuardDuty, Opsgenie Databases: MongoDB (Atlas), PostgreSQL Identity: Okta, Auth0 Application Context: Node.js (hapi), React, React Native Why you’ll love working with us at Tyro Health Be part of a passionate team driving positive change in the health sector, where you’ll have the opportunity to learn, grow, and thrive in a supportive environment - and bring your ideas to a company that values fresh thinking and initiative. Join Tyro Health, where innovation meets purpose, and help thousands of practices deliver better experiences for their patients. What’s in it for you? We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here. You’ll also receive: A mix of in-office and remote working (3 days in office) Learning and career development opportunities 18 weeks paid primary carers leave 12 weeks paid secondary carers leave Annual team-based volunteer day Birthday Leave Power Up Day (Additional day of leave) Weekly team social events, snacks, craft beer and wine, ping pong and video games Mental health and wellness initiatives Novated leasing Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them. Still with us? If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles. #LI-Hybrid Department Tyro Health Locations Melbourne Remote status Hybrid