Site Reliability Engineer — ML Infrastructure

Site Reliability Engineer — ML Infrastructure About TableCheck TableCheck, Japan's leading restaurant reservation management platform, is seeking a Site Reliability Engineer with machine learning expertise. As a member of our team, you will own the technology stack and help support our demanding business and developer needs. We run a robust and fault-tolerant infrastructure built on Amazon Web Services (AWS) with Terraform, Kubernetes, Helm, and an array of tools for CI/CD, logging, monitoring, and more. We emphasize DevOps best practices such as agile, scrum, automation, and customer-centric improvements. TableCheck has embraced remote work. As such, communication and documentation are in our blood. We look for and write about signals in the noise which enables us to constantly learn from mistakes and adapt, and we expect members of our teams to constantly follow up with questions and updates to keep everyone in the loop. You can read more about Working at TableCheck as an SRE Role Overview This role is primarily focused on SRE responsibilities — maintaining and evolving our production infrastructure on AWS and Kubernetes. You will also contribute to machine learning initiatives, bringing reliability engineering discipline to ML pipelines, model deployment, and the infrastructure that powers intelligent features on our platform. Responsibilities SRE (Primary Focus) Following SRE principles to maintain a 24/7 production environment running on Kubernetes Implementation of DevOps methodologies to improve IT team quality of life Proactive system monitoring and configuration Incident response and postmortem processes Managing and evolving AWS infrastructure (EKS, EC2, RDS, Fargate, CloudFront, Lambda, S3) Building and maintaining CI/CD pipelines, infrastructure as code (Terraform, Helm, ArgoCD) Ensuring system reliability, performance, and scalability across our production stack Machine Learning Applying SRE discipline to ML infrastructure — ensuring model serving, training pipelines, and data systems are reliable, observable, and well-operated Supporting and improving ML model deployment pipelines and MLOps practices Monitoring ML model performance in production and building alerting and observability for ML systems Collaborating with data scientists and product teams to operationalize ML models at scale Contributing to infrastructure for ML workloads on Kubernetes and AWS Mandatory Skills At least 2 years of experience with Amazon Web Services (AWS), with particular focus on EKS, EC2, RDS, Fargate, CloudFront, Lambda, and S3 Extensive hands-on experience using AWS EKS Experience in direct software engineering following DevOps / SRE practices with at least 1 year as a technical lead Current ability in at least one of the following languages: Python, Ruby, Elixir, Go, Javascript, Rust Understanding of container and hypervisor fundamentals Configuration management (YAML / Bash); experience with Helm and Terraform preferred Experience running production systems at large scale, and an understanding of the kinds of problems that can occur along with likely solutions Familiarity with machine learning workflows and MLOps practices Python experience with ML-adjacent tooling (model deployment, inference serving, or ML pipeline tooling) Recommended Skills Previous startup experience is highly desired Terraform, Pulumi ArgoCD Prometheus and Grafana for monitoring and alerting PostgreSQL and MongoDB Kafka for event-driven architecture Security, PCI-DSS, GDPR, forensics Experience with ML model serving frameworks (e.g., TensorFlow Serving, TorchServe, Triton) Familiarity with feature stores, experiment tracking, or model registry tools Experience deploying and managing ML workloads on Kubernetes Language Skills A native level of English is required. (No Japanese skill is required for this role.) Department Innovation Locations Tokyo Head Quarter Remote status Fully Remote Tokyo Head Quarter About TableCheck Founded in 2011, TableCheck is a tech start up company that provides solutions and products to restaurants and hospitality businesses around the world. Part of TableCheck’s mission is to change the landscape of hospitality with its all-in-one restaurant booking and guest experience platform. To make this happen, we need to grow our global team and find the best minds to empower worldwide hospitality.