Site Reliability Engineer - Night Shift

Site Reliability Engineer This is a full-time position and not open to contract work. Company Overview b.well is transforming how healthcare consumers find and receive care in a personalized, convenient, and affordable manner. Partnering with our customers (health systems, insurance payors, pharmacies, and employers), we empower consumers to make informed choices about their family's health using our data platform and our mobile apps. We're looking for software engineers with exceptional technical knowledge and experience, who love to solve complex problems at scale, and are interested in fixing America's largest (and most broken) industry. This position is available for fully remote work. Team Overview As a Site Reliability Engineer, you'll make sure we build a reliable, secure, and efficient platform for the b.well network. We run a production healthcare platform entirely on AWS, orchestrated on EKS, and reliability at that scale is an engineering discipline—SLIs, SLOs, error budgets, and relentless automation—not a firefighting hobby. You'll be encouraged to blog, speak, and join events to talk about the work you're doing and encourage other companies to follow our lead. Automation is a core value here, from reliability to scaling, and you'll be one of the people who sets the bar for it. What You'll Do: Build and operate a reliable, secure, and efficient platform for the b.well network, running entirely on AWS and orchestrated on EKS Treat reliability as an engineering discipline — define and manage SLIs, SLOs, and error budgets rather than firefighting Champion automation as a core value, from infrastructure reliability to scaling Represent b.well's engineering work externally through blogging, speaking, and industry events, and help set the bar for automation across the team Job Requirements: Deep in the penguin. Whatever your flavor of Linux, you know it cold—from kernel knobs to networking internals. Kubernetes is home turf. You've run real production workloads on it (EKS ideally), packaged with Helm, and understand what's happening below kubectl apply. Terraforming isn't just sci-fi—it's how you build infrastructure (Terraform, OpenTofu, or Pulumi). Infrastructure-as-code is the only way you'd have it. Git is the source of truth. GitOps is core to how we operate—infrastructure, deployments, and config all flow through code and version control (Terraform, Argo, Helm). If something can only be done through ClickOps, you see it as a gap to remediate, not a shortcut to take. Cloud native, literally. Strong AWS experience—or equivalent depth in GCP/Azure that you can bring across. Observability is second nature. You've run distributed monitoring in a microservices world (Grafana, Datadog, or similar) and can turn a wall of metrics into an actual answer. Our ingest is OpenTelemetry-based with some Prometheus in the mix, so love for either is a real plus. RFC isn't just three letters to you. Networking, DNS, firewalls, TLS—the fundamentals are, well, fundamental. Watson, is that you? You're a relentless troubleshooter who can chase a problem across services and layers until it confesses. Security-minded by default. You think about compliance and least privilege before anyone makes you—bonus if you've worked in a HIPAA, HITRUST, or SOC 2 environment, since we live in healthcare. An open source citizen. We love the community and would love for you to contribute back to it. Be Awesome. People come to you with problems while they're frustrated. You meet them with patience, clarity, and a fix—and you explain the WHY, not just the what. Desired Experience: Hands-on OpenTelemetry instrumentation experience HIPAA / HITRUST / SOC 2 or other regulated/compliance experience Meaningful open source contributions to infrastructure tooling The target salary range for this position is $153,000 - $190,000 and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Data shows that women, people of color, and other underrepresented groups may be less likely to apply for jobs unless they believe they are a perfect match. But b.well holds diversity amongst its key values, and we have a strong commitment to building our workforce and products through that lens. You don't have to check every box in this job description to be a great fit for the role! If you're excited about this position and the prospect of working for b.well, please apply. If it turns out this role isn't for you, there may be other openings that could align with your experience and expertise! We are committed to an inclusive and diverse b.well. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.