Site Reliability Engineer (SRE)

This role offers a hybrid work offering to be present in our London office twice a week. Reward Gateway|Edenred is a leading digital platform for services and payments for people at work, connecting 52 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. Our shared mission of ‘Making the World a Better Place to Work' and ‘Enriching connections, For good’, guides our every action and charts a sustainable path to a better future. Due to expansion, an opportunity has become available for a Site Reliability Engineer to join our team to help us transform our existing operational workloads to an SRE approach. Some of your responsibilities & core duties will include: Integrating tightly with our Product Engineering teams Following SRE practices and maintaining high standards of compliance Implementing a new standard of observability utilising SLI/SLO/Error Budgets Continually evolving our observability platforms for greater coverage Using a code-first approach to build and changes to reduce TOIL Advocating a strong focus on availability, reliability and uptime Liaising and embedding with the Engineering teams for the constant evolution of metrics Working towards planned roadmap goals Actively taking part in the daily stand-ups and keeping sprints on track Keeping up-to-date documentation in the JIRA & Confluence tools Taking part in SRE Incident Management processes Acting as a key Incident Commander within the Incident Management process Taking part in SRE On Call Ensuring a focus on cost efficiency for the platforms & services Working with team members to foster collaboration and ongoing communication with stakeholders The experience and key skills you will have: Good experience in DevOps or SRE, with a keen interest to learn and grow as a Site Reliability Engineer Observability product experience (eg Datadog) Managing services using SLI/SLO & Error Budgets Experience with AWS or other cloud providers Experience in HA environments Automation skills through Terraform, Python, Bash or similar Good SRE skills with a good understanding of SRE practices Some understanding of SQL, PHP, Kubernetes, CI/CD advantageous Ability to work both independently and as part of a team Ability to work under pressure and be highly reliable Adaptability and flexibility to change in a fast-moving environment An ability to learn new tools and processes quickly and impart that knowledge The interview process: Screening video interview with the Senior Talent Partner Interview with the Head of DevOps / Development & Director of Infrastructure Final interview with the Director of Infrastructure & Head of SRE Be comfortable. Be you. At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work. We hire BETTER. From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg .