Small Claims Track / Fast Track File Handler

This role offers an excellent opportunity to join a dynamic team dealing with delegated (DA) & non-delegated authority (NDA) claims. These claims will be up to £25,000 in value & they will be asked to assist a Multi-Track File Handler on cases up to a value of £100,000. The handler will be responsible for carrying extensive investigations in to the reasonableness of the claim being brought from a technical stand point. Some cases may involve a Personal Injury element which will also be handled by the Complex Credit Hire File Handler. Key Accountabilities The role will involve dealing with a caseload of DA & NDA credit hire files under the supervision of a Technical Supervisor. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary. The main aspects of the role will involve: •Review and analysis of files throughout the life of the case, and in accordance with the client guidelines •Develop and maintain client relationships, always keeping the client at the heart of every decision •Formulating an initial strategy for approval by Technical Supervisor. •Legal research •Undertaking telephone negotiations with third party Solicitors •Liaising with the insured and insurers where necessary •Ensuring ‘actions’ are carried out as per the task list within the Case Management System •Accurately recording time •Accurately completing management information processes (MI) •Processing bills •Ensuring all files are kept within ISO 9001 guidelines •To ensure compliance with the SRA Standards and Regulations •Adhere to the Keoghs Values •Ability to work in target driven environment The role will also involve an understanding of the court process, to include: •Drafting defences •Completing allocation questionnaires •Dealing with disclosure and exchange of evidence •Completing listing questionnaires •Completing pre-trial checklists •Instructing Counsel •Drafting CPR Part 18 questions •Drafting CPR Part 35 questions •Drafting Counter schedules Working Hours 35 hours per week working 9am to 5pm Mondays to Fridays inclusive with 1 hour for lunch. This is a hybrid role working 1 day in the office and 4 days from home. Experience, Skills and Qualifications Essential: •Experience of litigation and handling Credit Hire files with evidence of managing own case load •Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable •Ability to use own initiative •Ability to plan and prioritise workloads •Excellent listening and verbal communication skills •Good telephone negotiation skills •Ability to follow work processes and keep to Strategy •Ability to recognise when sensitivity and tact are required •Ability to make decisions •Ability to remain calm under pressure •Good IT skills including Word, Outlook, and experience of a Case Management System preferred •Adhere to the Keoghs Values Desirable: •Experience of handling PI claims •Knowledge of how to handle cases where indemnity may be an issue Benefits Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Simply Health Care Cash Plan WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death In Service – after 1 years’ service Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets *after successfully completing probation