SME Computer User Support Specialist

Position Summary CSlope is seeking an SME Computer User Support Specialist to provide senior-level GIS technical leadership, technical user support, troubleshooting, and management of major GIS-RP technology assignments. The position supports Army personnel using GIS-RP tools, ArcGIS Pro workflows, web maps, dashboards, and related technical capabilities and will contribute to the PWS-required closed-loop technical-support/helpdesk function. Primary Responsibilities - Provide expert GIS technical assistance and user support. - Lead troubleshooting of GIS-RP tools, ArcGIS Pro workflows, web applications, and associated technical issues. - Support technical management of major GIS tasks and technology assignments. - Direct and coordinate technical methods and resources necessary to meet GIS requirements. - Receive, diagnose, document, resolve, and track technical user issues. - Escalate unresolved issues through defined technical and Government channels. - Identify recurring user issues and recommend improvements to tools, documentation, training, and workflows. - Develop technical guides, FAQs, SOPs, job aids, and knowledge products. - Support users adopting new or updated GIS-RP applications and workflows. - Coordinate with Government personnel, senior management, GIS specialists, software QA personnel, and training staff. Minimum Qualifications - Bachelor's degree in a relevant GIS, information technology, computer science, engineering, or related technical field. - Ability to obtain a CAC at date of award. - Demonstrated understanding of DoD and Army Real Property and IGI&S policy and guidance. - Knowledge of current DCS G-4 IGI&S QAPs. - Knowledge of the SDSFIE Army Adaptation. - Strong knowledge of Esri ArcGIS software. - Demonstrated experience providing technical management of major GIS projects or tasks. - Ability to direct and control GIS project activities, methods, and technical resources. - Demonstrated responsibility for ensuring technical requirements are successfully met. - Experience providing expert technical troubleshooting and end-user assistance. - Experience interfacing with Government/client leadership and senior management. Preferred Qualifications - Direct Army GIS-RP or IGI&S experience. - AIGP experience. - ArcGIS Pro and ArcGIS Enterprise experience. - RPIM/RPUID experience. - HQIIS and GFEBS/PRIDE familiarity. - Federal GIS helpdesk or enterprise support experience. - GIS technical documentation and knowledge-management experience. - Army installation support experience. - Experience supporting Real Property and geospatial-data reconciliation.