Social & Community Coordinator

About Away We believe travel makes us better. Launched in 2016 with one perfectly designed carry-on, we now offer a range of luggage and travel essentials for every journey. Together we create, innovate, and embark on this journey as a community of travelers, helping to make travel more seamless for everyone. Join The Crew We are hiring a Social & Community Coordinator to join our Brand team. This position reports to the Sr. Director, Social Media & Community and takes Away further by focusing on the high-quality, always on brand execution of community management and social operations — ensuring our channels feel active, responsive, and consistently aligned with our brand voice. We’re looking for someone that’s highly organized, culturally tuned-in, and energized by the zeitgeist – online and offline. This role is for you if you bring a natural empathy to audience interactions and thrive in dynamic environments where attention to detail and consistent brand execution are paramount. What you’ll do as the Social & Community Coordinator You'll execute daily community management across TikTok, Instagram, YouTube, Pinterest, and emerging platforms, ensuring a consistent and culturally relevant brand presence You'll write thoughtful, on-brand responses to comments and DMs, proactively engaging with audiences to build meaningful connection and participation You'll moderate conversations across channels to maintain a positive, elevated, and brand-safe community environment You'll route customer service and support-related inquiries to appropriate teams while maintaining a polished, empathetic, and reassuring tone You'll maintain and update the social content calendar in partnership with the Social Media Senior Manager, ensuring alignment across campaigns and priorities You'll handle content scheduling, publishing, tagging, QA, and end-to-end channel execution across platforms You'll support creative ideation and briefing for social-first content across Instagram, TikTok, YouTube, and Pinterest You'll monitor trends, cultural moments, creators, and conversations to identify timely opportunities for brand participation You'll surface community-driven content ideas, reactive opportunities, and audience participation concepts to support ongoing content strategy You'll support community experiences and micro-events in partnership with the Community Manager, helping bring engagement initiatives to life You'll ensure all published content aligns with brand voice, visual identity, and platform best practices Who you are You have a minimum of 2 years of experience in social media, community management, content coordination, or digital marketing You have a proven ability to manage high volumes of comments and DMs with accuracy, speed, and strong judgment You have exceptional attention to detail, especially in managing content calendars, publishing workflows, and QA processes You have strong written communication skills with the ability to maintain a consistent brand tone You have experience with community engagement, moderation, and the routing or escalation of customer service issues You are highly organized with the ability to manage personal workstreams and adapt to changing timelines in partnership with your manager You are comfortable working in fast-paced, real-time environments and agile in adapting your approach to shifting priorities You have familiarity with social scheduling tools or content management systems You have a passion for social media, culture, and building meaningful audience engagement through day-to-day interaction You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand You’re agile, and motivated by a fast-paced and ever changing environment You’re passionate about transforming travel for all (but that’s a given!) Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you. Who We Are We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings. We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential. We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique. What We Offer Our total rewards are inclusive of both compensation and benefits. What we offer within a salary range is dependent on a number of factors, including scope and qualifications for the role, skillset, and balancing internal equity relative to other Away employees. Salary and benefit offerings are reviewed during phone screenings to ensure alignment. Compensation: $68,000.00-$75,000.00 (salaried non-exempt) This role is eligible to participate in Away’s Annual Company Performance Incentive Bonus Plan, the terms of which are determined at the discretion of the company Equity Grant: commensurate with level determined at the discretion of the company Benefits Overview: Take care of yourself and your family through our health insurance offerings Invest in your future by participating in our 401(k) (with a company match!) Find balance through our many paid time off programs (vacation, wellbeing, holidays, summer Fridays, and compassion leave - just to name a few!) Build your travel uniform through discount codes, product stipends, and giveaways Give back through company-sponsored volunteer and charitable opportunities How We Work This is an office-based position that works from our Soho, NYC office four days a week. Our working hours are 9am-6pm et, but we embrace a common-sense approach to flexibility in the workplace. It’s about being present, engaged, and balancing work with real-life needs. Our Commitment As a company that values diversity, equity, and inclusion, Away seeks individuals of all backgrounds and experiences to apply for this opportunity. We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is too. Through initiatives like our Employee Resource Groups, anti-racism training, and bias prevention initiatives, we’re building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work. EEOC Statement: Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability. Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [email protected].