Software Developer - CRM

About the Insurance Council The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia. Why Work for the Insurance Council? Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public. We offer a comprehensive health and dental plan Work-life balance Hybrid work environment (work from office/primary residence in BC) Professional development Equitable employment opportunities The Opportunity The Insurance Council of BC, the regulatory authority for the insurance industry in British Columbia, is seeking a skilled Software Developer specializing in Dynamics 365 Customer Service to join our technology team. This role is responsible for designing, developing, and maintaining innovative solutions that support our mandate to regulate and oversee insurance professionals and organizations within the province. The ideal candidate will possess full-stack development experience and demonstrate expertise in Power Pages, Power Apps, and Power Automate (Flow). Duties and Responsibilities Develop, customize, and support Dynamics 365 Customer Service applications to meet regulatory and organizational requirements Design and implement full-stack solutions using Power Pages, Power Apps, and Power Automate (Flow). Collaborate with internal stakeholders to gather requirements and translate them into effective technical solutions that align with regulatory objectives Ensure seamless integration of Dynamics 365 with other enterprise platforms and data sources Maintain application security, performance, and scalability standards Troubleshoot, debug, and optimize existing systems for improved reliability and efficiency Document development processes, configurations, and procedures Qualifications and Experience 3+ years of experience developing and supporting Microsoft Dynamics 365 Bachelor’s degree in Computer Science, Information Technology, or a related field Experience working in complex, regulated, or enterprise environments is an asset Full-stack development expertise, including both front-end and back-end technologies Strong experience with Dynamics 365 Customer Service module customization and development tools Strong hands-on experience with Power Pages, Power Apps, and Power Automate (Flow) Strong analytical and problem-solving skills. Ability to communicate technical concepts to non-technical stakeholders. Proven ability to manage multiple priorities and meet deadlines. Minimum to Midpoint Salary Range: $98,046 - $122,558 per annum. Upon hire, new employees will be placed in a starting salary between the minimum and P50 (midpoint) of the salary range. The P50 of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position.