Software Engineer

About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction. The Mission & The Work This role offers an exciting opportunity to join the Automaton team . You will design and scale the core intelligence services that power both real-time customer interactions and operational foresight. Your projects will range from engineering our real-time transcription engine to building proactive outbound outreach systems. Additionally, you will build conversational interfaces and leverage AI to anticipate user topics, summarize sentiment, and surface unresolved issues. Ultimately, your work will bridge advanced data intelligence with human strategy, empowering agents to work smarter across every channel. Working in self-reliant product teams, you'll contribute to diverse projects throughout the entire development lifecycle. This role is perfect for those passionate about both server-side and client-side technologies, eager to craft cohesive, full-stack solutions. Our Collaboration Model We are an Estonia-based team working across the EET timezone. While we embrace remote collaboration, we have offices in Tallinn and Tartu and we’d love to work with you in a hybrid capacity . We also gather the full team in Estonia twice a year to innovate and connect in person. What We’re Looking for We are looking for a high-ownership Senior Software Engineer who thrives on technical variety. While our core needs might involve Elixir, Go, or Ruby, we strongly value architectural thinking over language loyalty. You should be prepared to work across different stacks. We generally look for the following qualifications: Experience : You have around 6+ years of professional software development experience Technical Initiative: You’re comfortable taking the lead on a feature or initiative from start to finish. You take pride in 'owning' your work—meaning you don’t just ship code; you ensure it’s reliable, scalable, and solves the actual problem. System Design : You have demonstrable experience designing, building, and maintaining reliable, scalable, and highly available systems Technical Foundation : Strong mastery of strictly-typed/compiled languages, design patterns, and containerized cloud infrastructure (AWS). Familiarity with event-driven architecture. Engineering Excellenc e: Committed to TDD, CI/CD best practices, and the deliberate use of AI development tools (e.g., Claude Code) while maintaining full accountability for code quality. No problem if you miss a few of these qualifications. If you find it interesting to learn them, do still apply. Our Tech Stack Coding languages: Elixir, Ruby, Javascript (React) Current Persistence Solutions: Amazon RDS for PostgreSQL, DynamoDB, S3 Infrastructure: AWS Monitoring: DataDog CI/CD: Jenkins AI: Gemini, CoPilot, Claude Code Other: AWS services, Kafka, GitHub Note: We are constantly evolving our tech stack to ensure the usage of the right tools for specific needs, and you will be part of the process of choosing new technologies. Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. The Glia Talent Acquisition team uses @ glia.com and @ gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]